Rusty Wallace Kia Alcoa - Service Center

VeryHelpful Having knee issues and Brian made sure I made it to my car safely and he called me later to make sure I got home ok. Having knee issues and Brian made sure I made it to my car safely and he called me later to make sure I got home ok. More

Great service center I have always had good experiences at this service center. Everyone has always been very friendly and good to answer any questions I may have, especia I have always had good experiences at this service center. Everyone has always been very friendly and good to answer any questions I may have, especially Matt. More

People are wonderful Felt like I was having an issue with my car talk with the service department about it explained what was going on they took their time to look at it a Felt like I was having an issue with my car talk with the service department about it explained what was going on they took their time to look at it and even rode with me and my car just to make sure and then explain things to me More

Great service I was visiting from out of town. I needed to drop by with a follow up on a service from back home. Everything was handled very quickly and very well. I was visiting from out of town. I needed to drop by with a follow up on a service from back home. Everything was handled very quickly and very well. I wished I lived in Nashville and could use this dealer all the time! More

Excellent service! The staff at this service center are friendly and attentive to the needs of the customer! Very nice knowledgeable and fair people! I will definitely b The staff at this service center are friendly and attentive to the needs of the customer! Very nice knowledgeable and fair people! I will definitely bring my vehicle in to this center when it is in need of service. More

Spectacular visit Matt Fisher took care of Me and my wife's Sorento like we the only customer Rusty Wallace had that day. All issues we had were handled in a timely Matt Fisher took care of Me and my wife's Sorento like we the only customer Rusty Wallace had that day. All issues we had were handled in a timely and very professional manner. More

Work at Rusty Wallace Alcoa Hwy Staff was very kind and helpful. It was a busy day and they were a little shorthanded but I was greeted very quickly . In and out in a few minutes. Ha Staff was very kind and helpful. It was a busy day and they were a little shorthanded but I was greeted very quickly . In and out in a few minutes. Had to leave the car overnight as it was maintenance that was quite lengthy . Of all dealerships and service departments I have dealt with in the past 35 years this has been the first one that when a loner car was promised the promise was kept. Car was cleaner when I picked it up than when I left it. More

Prompt and excellent service. Bought a use Kia in from Florida. Was having steering issues with the vehicle. Car wouldn't turn left out right. Cut off,couldn't move it. I had th Bought a use Kia in from Florida. Was having steering issues with the vehicle. Car wouldn't turn left out right. Cut off,couldn't move it. I had the vehicle towed here and they immediately found the issue with the vehicle. Thank Brian. You deserve all five stars More

Great customer service I came in for an oil exchange a week early because I read my appointment date wrong. Even though my appointment was for a week later, they still worke I came in for an oil exchange a week early because I read my appointment date wrong. Even though my appointment was for a week later, they still worked me in that day and in a very timely manner! More

Great experience Let's begin with Matt Fisher and Bryan Johnson your Kia Alcoa,TN service department representatives. Matt and Bryan always demonstrates professionali Let's begin with Matt Fisher and Bryan Johnson your Kia Alcoa,TN service department representatives. Matt and Bryan always demonstrates professionalism, always extremely polite, always makes you feel welcomed so you can just relax, and be comfortable knowing that the service Kia Alcoa provides will be done right and in a timely manner. Matt, Bryan, and all the service departments technicians are definitly keepers. GREAT JOB AS ALWAYS !! Thanks again for a great experience, Michael Lardiero and Eileen Johnson More