Rusty Wallace Kia Alcoa - Service Center

Service Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. More

Good job! Kia software update. Service dept very nice, I will most definitely return. Fast, and they even washed my car! Way to go guys! Visit Rusty Wallace. Kia software update. Service dept very nice, I will most definitely return. Fast, and they even washed my car! Way to go guys! Visit Rusty Wallace. More

Awesome service Love visiting the service department. Always friendly and courteous. Takes time at pickup to explain what was done and any recommendations for futur Love visiting the service department. Always friendly and courteous. Takes time at pickup to explain what was done and any recommendations for future service. Service is always done in a prompt manner. Great staff ! More

Good service. on. time. as promised Nice people. Polite. Answered my questions. Offered me a coupon. Did the work and got it done on time. Explained everything afterward. I was very ple Nice people. Polite. Answered my questions. Offered me a coupon. Did the work and got it done on time. Explained everything afterward. I was very pleased and will use them again. More

Repair Brian in customer service is great to work with. The collision repair center however needs vast improvement, my car was there twice for same repair. Brian in customer service is great to work with. The collision repair center however needs vast improvement, my car was there twice for same repair. More

Excellent job Great job. Brian took excellent care of me. He gave attention to my Kia Soul and Wes equally attentive to my needs. Service was performed promptly and Great job. Brian took excellent care of me. He gave attention to my Kia Soul and Wes equally attentive to my needs. Service was performed promptly and in a professional manner. More

Not the same I've bought 4 cars from this dealership and have always loved the service department but this time I was disappointed and shocked. I made my appointme I've bought 4 cars from this dealership and have always loved the service department but this time I was disappointed and shocked. I made my appointment online only to find out three days later when I got a recall phone call that my appointment wasn't in system. I had an email and text message but that didn't matter as it wasn't in the system. I get to dealership and pulled in only to wait outside my vehicle 10 while technicians looked at me and yes I was in the bay. Then they as what brings you in. I said I listed issues and they said they didn't see it. Wait was fairly short which I was fine with. Then waited 20 minutes while my keys laid on counter to check out. Technicians were not as friendly as they have been. I even ask about latch on door of my van that my wife wouldn't drive because she had to slam. I ask was it possible to get something put on that my wife could close easier. This is a new van. He said you could but I'd have to fork over 2,000 plus and wouldn't be worth it. I'd be better off trading to get power lift gate. Just blown away because I've left great reviews and bragged and bragged but felt as though I was a bother. And let me just say they have no room in lot. I had to ask to have a car they parked moved so I could get out. More

fast and good service I did online time request sunday and then called monday morning to confirm. the time was not confirmed and they said if you don't get a text or email I did online time request sunday and then called monday morning to confirm. the time was not confirmed and they said if you don't get a text or email then it did not go through cause someone else had that slot, but she was able to schedule me for another time thirty minutes later. that was fine with me. i just needed to get it done sometime that monday since i was going to a funeral the next day. they changed the oil and did the inspections and washed it. it was ready in about an hour and i had no problems on my road trip the next day. the temp in the waiting room was perfect. there were free drinks and snacks and tv. always go here where we bought the car to get maintenance. very pleased. More

Good customer service Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. B Received automated call for maintenance so assumed it was covered by warranty but when picking up car I had to pay for the service which was fine.. BUT should have been told in advance More

Jad 1st Oil service for my 2018 Kia Soul+ i was very pleased with service and complemetary car wash. Service was done while I was able to work on my internet services using Wifi. i was very pleased with service and complemetary car wash. Service was done while I was able to work on my internet services using Wifi. More