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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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September 18, 2018

Professional people that do their work with a smile. I haven't needed the services except for minor things like oil changes until yesterday. They had a technician drive my car with me, he diagnosed the p More

by JACKIE_H_WARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Gary in the shop and service writers., Brandon Chaffins
September 17, 2018

Great Service Bryan Johnson is very professional and knowledgeable. The work was done in a timely manner and even received a free car wash. I would highly recomme More

by BBLANKENSHIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Johnson
September 16, 2018

Good Service, Good Employees I always get good service here and am always advised of any potential problems. I will continue to have my car serviced at this dealership. More

by JUDIAR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Johnson
September 15, 2018

30,000 Service I was kept well informed regarding my repairs and also updated on additional repairs and costs. Friendly and helpful staffing. The car running smoothl More

by LINDARGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service dept
September 15, 2018

AMAZING The mechanics here are absolutely WONDERFUL! They took very good care of us. Although we were there for a routine oil change we also let them know tha More

by pastor gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris from the Service Department
September 15, 2018

Service All of the service guys are very helpful and go out of their way to make sure customer service is a priority as well as the customer! More

by Coffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Garry King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Fair, Brandon Chaffins, Kris Ammons
September 14, 2018

Quality service by Chris Nunley and your team. Chris and the other service rep quickly recognize this was a recurrence of a recent issue that I had been told might happen and if so how to handle it More

by MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nunley and another service rep.
September 14, 2018

They are always awesome. They did a great job, friendly and courteous. I would definitely recommend them to friends and family, and I will continue to use them in the future. More

by kleannemcgill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Johnson
September 14, 2018

Oil change and tire rotation My car was serviced quickly and I was given an update on other items that might need to be addressed in the future. My service technician, Matt, was v More

by DAVEMASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fisher
September 14, 2018

Service visit Ryan was very courteous and helpful. Great experience all around. Service was performed promptly and on schedule. Would recommend this dealer to anyo More

by DAVE.MCNEELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan - Service Advisor
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