Rusty Wallace Kia Alcoa - Service Center

Very helpful Matt was very helpful. He told me exactly what my car needed and offered to contact my extended warranty company for me I would recommend him Matt was very helpful. He told me exactly what my car needed and offered to contact my extended warranty company for me I would recommend him More

Quick, efficient and friendly. They were able to take care of my Kia' s repairs on the day I brought it in Saturday, when another dealer said they couldn't look at the car until tow They were able to take care of my Kia' s repairs on the day I brought it in Saturday, when another dealer said they couldn't look at the car until towards the end if the week, The service people at Rusty Wallace were extremely friendly and courteous. Repairs were finished before the promised time. More

Had to have new tires Only trusts Bryan Johnson !!!Others not trusting!!He takes care of his customers walks them to their cars,,makes sure they are ok,trusting and kind. Only trusts Bryan Johnson !!!Others not trusting!!He takes care of his customers walks them to their cars,,makes sure they are ok,trusting and kind. Keeps you updated!! More

Service Sorento Service with a customer experience, and they show they want to earn the trust of the customer. Service reminder is an excellent tool. Good service Service with a customer experience, and they show they want to earn the trust of the customer. Service reminder is an excellent tool. Good service More

Went there for recall an oil change I got my car back in the allotted time. My low tire light came on that morning and they checked on that for me also. Courtesy is esscential in your bu I got my car back in the allotted time. My low tire light came on that morning and they checked on that for me also. Courtesy is esscential in your business and to me. The service writer was very helpful and friendly to me. I appreciate that very much. More

I always feel I'm the most important customer When I bought my first Kia (I have since owned five) from Rusty Wallace, I was shopping for a dealership with a good service department. I have been a When I bought my first Kia (I have since owned five) from Rusty Wallace, I was shopping for a dealership with a good service department. I have been astonished by the professionalism and customer oriented staff in both sales and service. Every transaction has left me feeling as though I was their most important customer. I am completely satisfied with both departments and am now a life-long patron. Thank you so much! More

Oil Change and Tire Rotation My experience is always professional, but very personable as well. I’m always taken care of promptly with a smile. I will definitely continue my busin My experience is always professional, but very personable as well. I’m always taken care of promptly with a smile. I will definitely continue my business and recommend Rusty Wallace KIA on Alcoa Highway! More

Software update....and tires were rotated. Arrived a bit early, they took me right in....sat down in break room for the complimentary coffee and snacks and had just gotten comfy and BOOM it was Arrived a bit early, they took me right in....sat down in break room for the complimentary coffee and snacks and had just gotten comfy and BOOM it was all done. Keys were brought to me, car was turned around to head out for me....the absolutely the friendliest and most professional service ever. Too bad my Kia Sorenta never has an issue (it's my 3rd Kia) because it was a pleasure to visit today. More

Good job The team did a good job. They were friendly and they got the job done fast. The waiting area was clean and well stocked with refreshments Good job The team did a good job. They were friendly and they got the job done fast. The waiting area was clean and well stocked with refreshments Good job team More