Rusty Wallace Kia Alcoa - Service Center

Motor Replacement I had to have my car towed to the dealership. Matt Fisher was the service advisor that helped me. He was very professional and courteous and told me w I had to have my car towed to the dealership. Matt Fisher was the service advisor that helped me. He was very professional and courteous and told me what he thought was wrong with my car. Since my car was not drive able Matt provided me with a loaner. He kept me informed as to what was going on with repairs and explained in a way that I could understand what the issue was with the motor More

Not good 25 words wouldn't even start. Seal on spoiler an back window, was replaced, right fender dented, not fixed very good, wheel and tire replaced. Car po 25 words wouldn't even start. Seal on spoiler an back window, was replaced, right fender dented, not fixed very good, wheel and tire replaced. Car polished and the paint has a few scratches and bumps. More

THANKS TO RUSTY WALLACE KIA ON ALCOA HWY KNOXVILLE TN! As always, the service is exceptional and the comfort while waiting is unbelievable!! I hardly even felt I waited before they returned w tell me my ca As always, the service is exceptional and the comfort while waiting is unbelievable!! I hardly even felt I waited before they returned w tell me my car service was complete! They always make the wait completely comfortable, by providing drinks and snacks. I feel this is a wonderful idea for wait customers and is greatly appreciated! Thanks Rusty Wallace Kia you are the BEST EVER!!! More

always there for you!! I came in without an appointment and in a short time my issues were taken care of.. Matt is always gelpful and is now a familiar face. I like a compan I came in without an appointment and in a short time my issues were taken care of.. Matt is always gelpful and is now a familiar face. I like a company that keeps good people. More

Oil change The girls were very nice and knowledgeable they didn't try to sell me anything else they didn't try to do anything else. Wonderful The girls were very nice and knowledgeable they didn't try to sell me anything else they didn't try to do anything else. Wonderful More

Great Service!!! The service team at Rusty Wallace KIA on Alcoa Highway did an excellent job on my recent visit for some brake problems I was having on my 2012 Sorento The service team at Rusty Wallace KIA on Alcoa Highway did an excellent job on my recent visit for some brake problems I was having on my 2012 Sorento. They made sure to put me in a loaner vehicle for the day that I had service done. They were extremely courteous and professional. I would definitely recommend them to others needing service. More

Excellent service Rusty Wallace Kia has excellent service and is very quick! Sales associates and service members were all helpful. We will be back for our next service Rusty Wallace Kia has excellent service and is very quick! Sales associates and service members were all helpful. We will be back for our next service. More

Perfect service Very knowlegeable. Everyone was great. But the waiting area needs some big improvement. They need more free drinks and snacks for the customers that Very knowlegeable. Everyone was great. But the waiting area needs some big improvement. They need more free drinks and snacks for the customers that getting their car worked on. More

Oil change and tire rotation As usual the service was great and the total was less then i expected. However, I did have to wait a little longer then I usually do but it was a very As usual the service was great and the total was less then i expected. However, I did have to wait a little longer then I usually do but it was a very busy day. More

Amazing Service I am extremely pleased by the service I received at Rusty Wallace Kia. Chris, who was my Service Writer, was so helpful and courteous. He kept me in t I am extremely pleased by the service I received at Rusty Wallace Kia. Chris, who was my Service Writer, was so helpful and courteous. He kept me in the loop of what was happening with my vehicle and what was going to need to be done and explained everything so I would understand. They took me to work and even brought me my car when they were done, which was such a wonderful blessing. Thank you everyone at Rusy Wallace Kia, you made this ladies day. More