Rusty Wallace Kia Alcoa - Service Center

Wonder experience, total satisfaction Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my Helpful with giving me a loaner car. Customer service was outstanding. I always have a great experience with you all! Thank you. They even washed my car!!! More

MY FIRST TIME 5,000 OIL CHANGE Everyone was so nice ! The only thing I was unhappy about was I waited 2hrs! Just when I was going to go check on things the guy came through the door Everyone was so nice ! The only thing I was unhappy about was I waited 2hrs! Just when I was going to go check on things the guy came through the door and said Ms Grizzle hes been looking for you! I had been in the waiting area the whole time and nobody came looking for me ! Oh well, I didn’t need to be anywhere so I was ok and not mad BUT I HOPE NEXT TIME I AM NOT THERE 2 HRS FOR MY OIL CHANGE More

Amazing! Amazing customer service, excellent service on my Sorento and always with a smile. Matt always takes care of everything. They make a great team. Amazi Amazing customer service, excellent service on my Sorento and always with a smile. Matt always takes care of everything. They make a great team. Amazing! More

Hassel-free oil change Easy. Quick and convenient. I arrived about 25 minutes early. Got checked in, got my loaner and was on my way. Professional courteous service from sta Easy. Quick and convenient. I arrived about 25 minutes early. Got checked in, got my loaner and was on my way. Professional courteous service from start to finish. Than you RWKia! More

Grateful I’m a little pushed for time always... I have extremely high expectations and realize my complaints are not those that others would have but so far I I’m a little pushed for time always... I have extremely high expectations and realize my complaints are not those that others would have but so far I feel Parkside & Morristown are superior. More

Had problem got fixed very nice I had a problem with my car they knew what was wrong right away they fixed it pretty quickly even though they were very busy I had a problem with my car they knew what was wrong right away they fixed it pretty quickly even though they were very busy More

Always excellent service Great dealership and customer service. I will recommend this dealership to anyone. We have work with Bill for the past 8yrs. He’s a great guy to work Great dealership and customer service. I will recommend this dealership to anyone. We have work with Bill for the past 8yrs. He’s a great guy to work with More

Great!! Great People, Place and Service!!! Always easy to work with. Just give them a call and they will get you in to take care of you. Great People, Place and Service!!! Always easy to work with. Just give them a call and they will get you in to take care of you. More

Excellent service! Had a problem with my starter. Had to visit the service center on two separate occasions for it. The first occasion was a bit of a hiccup (things happ Had a problem with my starter. Had to visit the service center on two separate occasions for it. The first occasion was a bit of a hiccup (things happen), but the service team took the responsibility to make it right on my second visit. My starter was fixed, car was washed, and I had a smile on my face! They truly care about their customers and their customers' experiences. "It's not that you mess up, it's how you fix it that matters!" All my experiences at this location have been great. Rusty Wallace Kia is also not the closest location to me; obviously worth the distance, in my opinion. Keep it up! More

Great service! Fast even without being scheduled. I've been using this dealership for 2 years now. They're always so helpful and friendly. Definitely worth buying from and servicing with them. I've been using this dealership for 2 years now. They're always so helpful and friendly. Definitely worth buying from and servicing with them. More