Rusty Wallace Kia Alcoa - Service Center

The service was good and gave me the information of what my car need and went great my car need and went great More

I was able to get an appointment within one week at Rusty Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, an Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, and they were done five minutes early. They then went through everything they did in detail and made sure I understood everything and got me out of there in about an hour and a half. The waiting area was nice and had a variety of free snacks, which was another nice benefit More

Since I didn't get a phone call back I will summit a new survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of day survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of days the check engine light came back on. I called Several times and was told your service center was booked way out. So I let it go. This time I came back in check engine light back on. Hesitating and losing power on exclamation. Headlights and tail lights blowing frequently. I've changed lights 4 times around the vehicle. When I came in I was charged 420+ dollars to change spark plugs. I was told my milage didn't cover spark plugs. Why didnt it cover last visit when I came in. I am very tired of purchasing warranty And it not covering. Plus I would of had to pay for diagnostics anyway I can't believe Your charges for spark plugs. I could of gotten full tune up at firestone Where I service my Kia. I will be taking my business elsewhere if your service center Doesn't find out what is wrong with my car. I won't pay another diagnostics for Your lead people to tell me it's not covered. More

Great customer service. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. More

I’ve been having oil consumption issues for several months now - thought the first round of oil checks was being recorded - apparently not - now starting second round and one advisor tried to tell me t months now - thought the first round of oil checks was being recorded - apparently not - now starting second round and one advisor tried to tell me to just drive it (oil was barely showing on dip stick) and to bring back at normal 5k mile change - I was only 2k miles into my oil change. He also tried to say if oil not reporting on dip stick it still had 3.5 quarts of oil. That is not true. He also said it wouldn’t cause issues with oil consumption - that is not true!!! I feel I am being belittled due to being a woman and my car having 89k miles on it. I am not happy!!! More

I went in just needing my usual oil change and maintenance, but was concerned about my alignment being out after a road trip. I was offered a cheaper plan that included checking my alignment and c maintenance, but was concerned about my alignment being out after a road trip. I was offered a cheaper plan that included checking my alignment and cleaning other things that had never been cleaned or offered to me in the past. More

Very quick response and very knowledgeable staff very clean and friendly dealership they really keep you informed on your car clean and friendly dealership they really keep you informed on your car More

Service writers do a great job in letting you know what is going on with you car. A great dealership! is going on with you car. A great dealership! More

Was very accommodating when I had to leave my car there due to travel! Very pleased with my service. due to travel! Very pleased with my service. More

Great customer service! !!! They got me the car I needed at the price I could afford. !!! They got me the car I needed at the price I could afford. More