Rusty Wallace Kia Alcoa - Service Center

excellent service, no complaints, well within what I was expecting as a service for my vehicle. expecting as a service for my vehicle. More

Great facility and courteous, friendly staff. Fast efficient service. Not pushy or demanding. Take care of the customer needs. Fast efficient service. Not pushy or demanding. Take care of the customer needs. More

All were professional and courteous. They got to my car quickly and got it fixed quickly. I will definitely be going to them for all my service needs from now on. They got to my car quickly and got it fixed quickly. I will definitely be going to them for all my service needs from now on. More

They completed the work needed and I have no concerns about the work. Everything was reset about the work. Everything was reset More

You won't find any better great customer and service in the service department and because of that I'll gladly make the hour drive there every time I need a oil change and other services thank you very the service department and because of that I'll gladly make the hour drive there every time I need a oil change and other services thank you very much More

Rusty Wallace Kia has provided excellent service each time our vehicle has been brought in. The staff are friendly and helpful. time our vehicle has been brought in. The staff are friendly and helpful. More

Jay in service was great. He kept informed on my car to what was going on. My vehicle is a 2018 Stinger gt2. Jay also made sure I understood what the issues were and what need He kept informed on my car to what was going on. My vehicle is a 2018 Stinger gt2. Jay also made sure I understood what the issues were and what needed to be done and why! I would highly recommend Jay for sure! More

This visit was quick, only there one hour for recall check. Much better than last time I was there! check. Much better than last time I was there! More

I told the service advisor to call me before they did any work other than what we had discussed. He did not call me, and they ran extra diagnostics and charged me for them with out discussing it with me. Whe work other than what we had discussed. He did not call me, and they ran extra diagnostics and charged me for them with out discussing it with me. When I went to pick my vehicle up, my original service advisor was off that day so I dealt with Robert. I expressed my frustrations with Robert and he recommended I speak with the service manager. I did not ask for this, I was just passing along my displeasure with my experience. He asked me if I had five minutes to wait. I responded yes and that I would be in the waiting room. THIRTY minutes later I go looking for Robert to get an update, as this was starting to not be worth my time, only to find out Robert had gone to lunch and it was going to be another thirty minutes. Common courtesy to me would have been to stop in the waiting room to provide an update before he left. My original service advisor was the young man who sits at the first computer when you walk in. I can't remember his name. I would be cautions if he is the one helping you. More

Fast reliable service with a great comfortable waiting room. Easy to schedule. An appointment. I'd asked reliable service room. Easy to schedule. An appointment. I'd asked reliable service More