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Rusty Eck Ford
Wichita, KS
512 Reviews
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Showing 512 reviews
September 28, 2011
When another salesperson sold the vehicle that Debra was trying to hold for us (about 2 hours), she went above and beyond to find us an even better truck at an even better price. Steve Geddes trying to hold for us (about 2 hours), she went above and beyond to find us an even better truck at an even better price. Steve Geddes More
by stevegeddes
Employees Worked With
Debra Roncone
September 27, 2011
I recently worked with Drew on buying my new car, and I wanted to say it was the best experience buying a car. He was so friendly, made me comfortable, and kept everything light hearted with his jokes and wanted to say it was the best experience buying a car. He was so friendly, made me comfortable, and kept everything light hearted with his jokes and smile. I felt as though it wasn't so serious to him that he'd push me into buying something I wasn't ready for just to get the sale. I really believe that he was trying to help me make the best decision and get me the best deal. I have already recommended this dealership and Drew to my brother. It was awesome and I love my new car!! More
by h33reed
Employees Worked With
Drew Estoquia
September 27, 2011
I bought my truck from David bacon. He was the most polite salesperson I've ever been around. I love my new ford! We were able to call him and he met us outside and sit down and took the time to find polite salesperson I've ever been around. I love my new ford! We were able to call him and he met us outside and sit down and took the time to find out what our wants and needs for the truck would be and took us out and showed us 3-4 different trucks in our price range. More
by Normanok'd
Employees Worked With
David bacon
September 27, 2011
I just bought my new fusion from Rusty Eck Ford and I love it! My salesmen was very helpful in my buying process and he helped me set up my sync and showed me everything I needed to know about my new car love it! My salesmen was very helpful in my buying process and he helped me set up my sync and showed me everything I needed to know about my new car. I would recommend him to everyone! He was very patient with me and very personable. More
by Faith07
Employees Worked With
Terry Williams
September 27, 2011
Made an appointment with Alex. As I approached the building he greeted me outside with the upmost respect and happy attitude. As he showed me around the car lot he asked if I had any family I explaine building he greeted me outside with the upmost respect and happy attitude. As he showed me around the car lot he asked if I had any family I explained I had two children. He continued to be very personal and made me feel more like a friend than just another customer. Unfortunately financial problems were in the way of purchasing the vehicle I wanted. Alex was still very polite about the situation instead of getting mad that he didn't make a sale. I would strongly recommend that if you go to rusty eck forrd choose Alex to be your sales consultant! More
by Kburdett
Employees Worked With
Alex shields
August 31, 2011
I had the pleasure of working with Bridget and Rich, who both made my car buying experience very pleasant. Bridget listened to what I wanted and showed me cars based on my needs, wants while staying within both made my car buying experience very pleasant. Bridget listened to what I wanted and showed me cars based on my needs, wants while staying within my price range. The financing part was a little slow but otherwise I had a great overall experience. I would deffinitely buy from Bridget, Rich and the dealship again. More
by paddy67
Employees Worked With
3
August 15, 2011
Bridget and Nick were very friendly and did not pressure me into buying a vechile. I knew what I was looking for and they showed us what Rusty Eck had. Bridget & Nick are a great asset to Rusty Eck's sales me into buying a vechile. I knew what I was looking for and they showed us what Rusty Eck had. Bridget & Nick are a great asset to Rusty Eck's sales team. More
by clegleiter
Employees Worked With
Bridgete Eby & Nick Valentine
July 24, 2011
In January 2010, I purchased a used 2006 Suzuki Grand Vitara from them. I also purchased the Ford Extended Service Plan (ESP) with the vehicle that was offered by the dealership. During the winter of Vitara from them. I also purchased the Ford Extended Service Plan (ESP) with the vehicle that was offered by the dealership. During the winter of 2010/2011, I began to notice that my car was not starting properly. Thinking it was just due to the cold weather, I didn't make a big deal about it. In March/April 2011, I noticed a "clanking" noise coming from the engine/transmission of the vehicle. I took the vehicle to Rusty Eck for them to service per the ESP that was purchased. They took the vehicle and put me in a rental car as provided by the ESP. They had the vehicle for approximately 2 weeks before they were unable to find anything wrong with it. They called me to come pick up the vehicle, and within a day or two the vehicle started making the noise again. The following weekend I took the vehicle back after speaking with Stuart in the service department about the continuing issue. They took the vehicle back and rented me another vehicle. A week or so later they called me and told me that they had taken the vehicle to Suzuki of Wichita, as they were unable to find anything wrong with the car. While the vehicle was at Suzuki they determined that the "break-in oil" had never been taken out of the rear differential, and that they found metal shavings. They ordered all the parts and had the vehicle an entire month before I was told again it was completed and to come get it. I went to pick up the vehicle, started it up, which it barely started, drove off, and again it made the noise. I drove it right back and advised Stuart that the vehicle is not fixed, and I would be leaving it with him and getting another rental car. Before leaving I asked him to ride in the car with me so that I could show him the issues I am having with the vehicle. He got in the car and heard the noise and said that he would write it down. I got another rental car for 2-3 more weeks while they attempted to find and fix the problem, and again they sent the vehicle to Suzuki, who was unable to find anything wrong with it. I received a phone call stating that the car was fixed, that they replaced the oil filter with a Suzuki oil filter, and that they replaced the battery. I went to get the car and as soon as I started the car it immediately made the noise, before I even put it in drive. It also had a horrible time starting. I left the keys with the service advisers, and told them I would not take the car unless it was fixed. They advised me to leave the keys on Stuarts desk and he would be back on Monday. I waited the entire week for someone to contact me regarding the status of my vehicle, and finally Brandon, the Service Manager, called me and advised me that I was running out of rental time on the ESP, and that they have spent a ton of money trying to fix something that they don't know what it is. The next weekend I went back to the dealership, had a mechanic come out and sit in the car with me so that they could hear exactly what it does. I had to crank the car 5-6 times before it would finally start, it ran horribly rough, and as soon as I started to drive in the parking lot it made the noise. The mechanic said that the starting was an issue that they would have to address, however, he did not hear the noise I had been complaining about. The following week I received a phone call from Brandon, who said that the car didn't have any problems starting during the week, and that the mechanic said it was my fault for "short starting it". The mechanic was right there and never said I was doing anything wrong trying to start the car. He was a witness to how rough it ran, but instead of saying anything about the problem, he just blamed it on me, that I didn't know how to start a vehicle. The mechanic also told me that the noise I was hearing was light enough that I might just have to deal with it. I contacted Ford ESP to complain about Rusty Eck having my vehicle for 3 months now, and they have not been able to fix the problem. I inquired about them buying the vehicle back, and to voice my general dissatisfaction regarding the overall experience with Rusty Eck. Ford ESP stated that since the dealership is independent, and it is not a Ford branded vehicle, they are not able to intervene or help out in anyway. They were able to log a complaint regarding the dealership. I went pick up my vehicle on Saturday, July 24, 2011, after them having it for over 3 months, and the car STILL makes the noise. Brandon told me on the last phone conversation that they are done working on this vehicle, as they are unable to find any problem with it. I asked Stuart to ride in the vehicle with me again to see if it would make the noise. Sure enough, it made the noise to which he heard. Stuarts only option was that we could take it to Suzuki for them to look at it again, but there is nothing that they are able to do. While I was at the dealership, we spoke with Robert, the Floor Manager?, as Craig the GM was unavailable. I explained the entire story to Robert, and he spoke with Stuart regarding the situation. Roberts only opinion was to trade the car off. I fail to see why I would have to trade the car off when I purchased the ESP that should fix the vehicle. I asked Robert to take a ride with me in the car to see if he could hear the noise. Robert heard the noise twice as well, however, didn't offer anything to help fix the car. He was only interested in selling me a new car. More
by rustyeckfordsucks
Employees Worked With
Robert, Luke, Brandon, Stuart
July 15, 2011
Horrible dealership. Spent two hours in the lobby and never looked at one car. They were more worried about financing than what car I was interested in. I listened to one salesman curse at a customer for never looked at one car. They were more worried about financing than what car I was interested in. I listened to one salesman curse at a customer for "wasting his time" because the salesman wouldn't come down on the price of a vehicle and the customer walked. I was told to wait several times and than they sent out a new salesman and the whole process wuould start over, even after I told them I was already working with someone else. They finally started showing me cars, but no matter how much I said I needed something bigger, they kept showing me cheap small cars. Four hours later, they told me they just "found" a vehicle on their lot that matched what I wanted. I was told to wait and over the next hour had the salesman tell me they were having trouble locating the car. Every ten minutes or so they would tell me they finally found it and than I would wait some more. Finally when they vorught it around, it was the same model they had been showing me all day. I finally said I was going to go somewhere else and Debby told me to wait one second and she would be right back. After two minutes of waiting we walked. As soon as we got out the front door, we seen her helping another customer on the other side of the lot. She had us wait for no reason. I thought Gorges was horrible. These guys made them seem like Angels. More
by jasonhzh
Employees Worked With
Debra
June 11, 2011
My old car was on its last breath. My family has bought from them in the past so naturally they were my first choice. They were always helpful and friendly. I wasn't sure what car I wanted and they let me from them in the past so naturally they were my first choice. They were always helpful and friendly. I wasn't sure what car I wanted and they let me test drive a few over a whole week. When I finally picked one they didn't have it in stock but went a far as having one trailer-ed from Kentucky so I could have the exact car I wanted. I bought a 2012 Focus and love it. They helped me set up my SYNC and everything. Throughout the whole process I never felt pressured to sign up for or buy anything I didn't want. This dealership constantly proves to be the place to go if you need a vehicle. More
by gemini21
Employees Worked With
Terry Williams, Danielle Thomas
