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Rusty Eck Ford
Wichita, KS
512 Reviews
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July 02, 2019
Amazing I was constantly told no on getting a new vehicle so I was prepared for that, but I drove home in a new to me truck. Douglas Ford was amazing and trul I was constantly told no on getting a new vehicle so I was prepared for that, but I drove home in a new to me truck. Douglas Ford was amazing and truly has work with us a lot, I appreciate his time and patience. Going to recommend him to everyone I know. More
by Kinny282
Employees Worked With
Douglas Ford
June 07, 2019
Great experience! Just purchased a brand new vehicle and love it! Marino Lujano was very patient with me and answered my questions. He was very friendly and knowledge Just purchased a brand new vehicle and love it! Marino Lujano was very patient with me and answered my questions. He was very friendly and knowledgeable. Would recommend Rusty Eck Ford to anyone looking for a good quality vehicle. Stop by and tell Marino I said hello. More
by okay123
Employees Worked With
Marino Lujano, Rosa, Brian in Finance
June 06, 2019
Pleased Nancy was very friendly and patient. Showed my wife and I several used vehicles. We didn’t feel rushed and she was very hospitable. Rosa the customer Nancy was very friendly and patient. Showed my wife and I several used vehicles. We didn’t feel rushed and she was very hospitable. Rosa the customer service rep was also very nice and helpful. More
by WichitaGuy
Employees Worked With
Nancy, Rosa
May 31, 2019
Amazing service! Kesten was amazing! Very helpful, and guided a first time car buyer in the right direction. Will definitely be coming back for any future cars! Kesten was amazing! Very helpful, and guided a first time car buyer in the right direction. Will definitely be coming back for any future cars! More
by bradyogden
Employees Worked With
Kesten
May 30, 2019
Best salesman ever!! Keaton Trebbe made our buying experience the best one ever, very knowledgable, but mostly Patient!! We were ready to look at every pickup there and he Keaton Trebbe made our buying experience the best one ever, very knowledgable, but mostly Patient!! We were ready to look at every pickup there and he was willing to let us. He really listened to our needs and was helpful and attentive through the entire process, so glad we came from out of state to Rusty Eck! John Trotter in finance was a great help as well!! More
by mservis
Employees Worked With
Keaton Trebbe, John Trotter, Jill
May 30, 2019
Highly recommend! Great place to buy a vehicle! Easy, they’re helpful, great options. KESTEN was a great sales help. Made sure everything was good till the end! BIG THA Great place to buy a vehicle! Easy, they’re helpful, great options. KESTEN was a great sales help. Made sure everything was good till the end! BIG THANK YOU TO THE GENERAL MANAGER I appreciate your great customer service! More
by My
Employees Worked With
KESTEN T.
May 29, 2019
Satisfying Doug Ford helped us find the truck that had all the features we needed. He was concerned with getting it exactly right, and went to great lengths to Doug Ford helped us find the truck that had all the features we needed. He was concerned with getting it exactly right, and went to great lengths to try to meet all of our requests. He was extremely knowledgeable and responsive, but was not overbearing or pushy. We also received really helpful assistance from Ken Sens, who went out of his way to help us set up our Ford Pass app and explain many of its functions. Doug followed up with us the next day and took the time to answer a couple of minor questions. The day was a little bit frustrating because of short-handed staff in finance, so we were there a long time, but that was not anyone's fault. Overall, we walked away happy with our purchase and pleased with the experience. More
by Satisfied
Employees Worked With
Doug Ford
May 29, 2019
Good experience Doug Ford provided us the necessary information to make a decision while purchasing a new truck. He was friendly and low key. He made the whole exper Doug Ford provided us the necessary information to make a decision while purchasing a new truck. He was friendly and low key. He made the whole experience easy and enjoyable. More
by Happy customer
Employees Worked With
Doug Ford, Ken Sens
May 28, 2019
Found exactly what we were looking for Doug Ford was fast, friendly, and honest. We will be back for a next purchase and we will be recommending our friends and family to come here. Doug Ford was fast, friendly, and honest. We will be back for a next purchase and we will be recommending our friends and family to come here. More
by Jake Calhoun
Employees Worked With
Doug Ford, Ken Sens
May 25, 2019
Doug for the win!! I went in to the dealership having an appointment with Doug Ford, unfortunately he was already with another client so I ended up with Joe which wasn't I went in to the dealership having an appointment with Doug Ford, unfortunately he was already with another client so I ended up with Joe which wasn't an issue, at first. Joe asked a couple questions. I had told him about a deal I had heard about and wanted to check out a focus. He asked me what color I preferred and he went and brought the car around. Mind you, if I would have been told about other deals or was even given the opportunity to look at different vehicles, I probably would have gotten a bigger one. I went out with Joe to test drive the car. I was pretty irritated that my test drive was only in the parking lot... Who does that? I didn't even make it to 20 mph. I had asked some questions such as something about the transmission and Joe was unknowledgeable. After my extremely short "test drive" I wanted to look in the trunk, Joe was unaware of where the trunk button was so I just used the key fob. I asked Joe if there were any that had a black interior. He went to check and told me no, later to find out he only looked in the blue cars. At this point I was frustrated and just ready to leave beings as I had to get back to work and didn't plan on being at the dealership all day so I finally said screw it, let's just buy it. Joe was very short and to the point. He was not knowledgeable about the car at all. When the car was delivered he handed me the keys, asked for a picture and that was that, leaving me very uneducated about the car. Since Doug was supposed to be my original seller, he followed up with me after I bought the car. Doug was AMAZING!! He told me about several things I was unaware of... Like my car just automatically shuts off when I stop some times, that was super fun to learn.. from experience... NOT! Doug apologized multiple times for me not being given the information I should have originally received. He answered all of my questions, was extremely knowledgeable about the car and even offered to go over absolutely everything with me like it should have been originally done in the first place. I was very upset with my purchase and had no intentions on ever going back to Rusty Eck until Doug got ahold of me and helped me out. From now on, he's the only person I'll be going to, to buy a car! More
by Igys94
Employees Worked With
Ken Sens
