Russell & Smith Mazda

The first thing I would like to say is thank you to Russell&Smith Mazda for hiring such great people. My experience from the day I decided to go online to overstock.com to look for the crossover of my Russell&Smith Mazda for hiring such great people. My experience from the day I decided to go online to overstock.com to look for the crossover of my dreams has been one of pure pleasure. Mr. Sugiharto truly listened to what I wanted and was able to deliver. The whole experience was stress free, something I don't need more of in my already stressful life. I also have to mention the finance manager Mr. Giles, whose smooth handling of my purchase made the experience totally complete. Thank You Sheila McClain More

The best car buying experience I have had! All staff was very friendly and very helpful. Sutoyo was easy to talk to and very couteous to my sister during her purchase, which was her first car to buy. Afte very friendly and very helpful. Sutoyo was easy to talk to and very couteous to my sister during her purchase, which was her first car to buy. After seeing how well he handled her I decided to look into buying a car from him and he gave me the offer I wanted so I bought a new car also. Russell & Smith Mazda is the best dealership that I have ever been associated with. More

Searching for car was a night mare before I met Sutoyo from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call for a price talk and one visit for the test drive and more negotiation.Sutoyo is very nice sale person. He is a listener. He listened to my comment and concern patiently(I work as a Quality Assurance engineer and you can imagine how picky I can be). I didn't feel any pressure at all. He took care of all my requests. If something is beyond his control then he worked with his boss to make sure that we are happy with the resolution. This is the first time I feel like "Customer is always right" in a car dealership. He followed up with my after my purchase to make sure that eveything is ok and i am happy with my new car. I would recommend Sutoyo from Russel Smith Mazda to any buyer who want to save time, money and energy. In my case, it only took 4 emails, 2 phone calls and 2 visits which is approximately 5 hrs total. I am happy with my new car. More

I went to this dealer because my brother-in-law said they would be honest and straight with me. They gave me the best price of any Mazda dealership in Houston. Salespeople were not pushy at all. The only pot would be honest and straight with me. They gave me the best price of any Mazda dealership in Houston. Salespeople were not pushy at all. The only potential bad thing was I found a small chip in the paint in my brand new car. They said they would fix it when I pick up my license plate - so great customer service! They will take care of it, and I would recommend Russel & Smith to family and friends. More