Russell & Smith Honda - Service Center

Friendly and fast, nice waiting area, everyone was very helpful. The wait was long though. helpful. The wait was long though. More

Jose Ramirez was very helpful throughout the service I needed in my car. Answered all of my questions, was nice and polite about everything. Would 100% give him a call if I need any help. 10/10 experience needed in my car. Answered all of my questions, was nice and polite about everything. Would 100% give him a call if I need any help. 10/10 experience More

On time, informative about cost and answered questions. I have no more to say to reach 15 I have no more to say to reach 15 More

Work was done in less time than expected and everyone was helpful and courteous. I even got help getting on WiFi helpful and courteous. I even got help getting on WiFi More

The best customer service. Thomas was took care of my issues with my car with caring like he owned it. Thomas was took care of my issues with my car with caring like he owned it. More

Would give 5 stars but for unpleasant exp with Financing Dept when I bought my CRV in 2021. The dealership earned 10 (!) stars for a maintenance visit with Service yesterday. Thomas Tran was top-notch; anot Dept when I bought my CRV in 2021. The dealership earned 10 (!) stars for a maintenance visit with Service yesterday. Thomas Tran was top-notch; another Thomas was, as well. I was so relaxed I even started perusing the showroom, and found my next car! Btw, I used Honda Care once, during an emergency when I’d let my AAA membership lapse. Honda Care was horrendous! I had witnesses, one of whom has a Benz and a BMW; he was appalled. It took all day and part of it might be because it was clear my case was being handled by a child. (A child who was really unfamiliar with English, as well.) I felt for her and was not certain why she couldn’t or wouldn’t get an adult to help her, but I was on deadline and time is of the essence. It also was surprising that everyone involved, including the dispatcher, had to re-configure the nature of response: The battery had died (for about the 10th time; that’s been a recurring issue with the Pilot and the CRV I owned. They didn’t realize I was parked the “normal” way: facing the back of the garage. Therefore, their cables wouldn’t reach and they had to bring a flatbed truck to get the car out. They towed it less than a mile to an Auto Zone, where I eventually bought a new battery (the manager there was overly cautious, wanting to perform several tests to make sure the battery was the problem. I knew it was; it had been all the other times I was stranded). Oh, and the child kept wanting to charge me for the service. I don’t remember how I finally convinced her not to because the warranty still applied. This is a “first world problem,” but I’ve bought Hondas EVERY TIME EXCEPT once in my 52 years of driving. Huge fan, and I recommend to others. But you guys need to smooth out that battery issue. (I couldn’t even get one from the dealership because they said they were in back order by several months.) And make the poorly-named “Honda Care.” Customers who opt for that pay for it, and because there is competition out there, ensure it’s seamlessly efficient. And maybe make it local, using people who understand the geography/maps and layout of the area—like maybe a former Uber or Lyft driver? Otherwise, thank you for your continued track record of excellence in your products’ safety and reliability. Thank you, Bobette Riner powerdexdata@gmail.com More

"I recently had 3 of my family cars serviced at Rissell and Smith Honda and I couldn't be more pleased with the experience. Thomas N was incredibly helpful and explained everything clearly, from the neces and Smith Honda and I couldn't be more pleased with the experience. Thomas N was incredibly helpful and explained everything clearly, from the necessary repairs to the cost breakdown. The technicians did a fantastic job fixing my issue quickly and efficiently, and the entire process was smooth and hassle-free. I especially appreciate for making things faster. it really shows they care about customer satisfaction. I highly recommend Thomas N for all your car service needs." More

The service advisor Gerardo was excellent and very polite and considerate. I would highly recommend him. and considerate. I would highly recommend him. More

Service assistant very friendly and helpful. I did not have to stay a long time. I did not have to stay a long time. More

Longtime Houston staple. They provide good customer service in sales and maintenance. Waiting rooms were comfortable and I was continuously advised regarding my repair. They provide good customer service in sales and maintenance. Waiting rooms were comfortable and I was continuously advised regarding my repair. More