Russell & Smith Honda - Service Center

I made appointment yesterday to check the parts availability then B.J. assist me from that point on. Today when I arrived at appointment time , soon he greeted me with a big smile, he explained th availability then B.J. assist me from that point on. Today when I arrived at appointment time , soon he greeted me with a big smile, he explained the time estimate will take 4-6 hours, but it was done less than 4 hours. Before the repair wrapped up, he provides a list of job needs my attention. I wasn’t planning to spend that money and also I’m still 2000 miles away, so I still have time to plan. It was a great experience. THANK YOU B.J. More

Thomas Nguyen was great! He got my car fixed earlier than expected, made drop-off super easy, and even offered me a loaner. The whole process was smooth and hassle-free. High He got my car fixed earlier than expected, made drop-off super easy, and even offered me a loaner. The whole process was smooth and hassle-free. Highly recommend! More

Quick and easy appointment to do recall repairs. Personnel were friendly and helpful to me. Personnel were friendly and helpful to me. More

Good customer service. BJ is very helpful and provided us good advice. The restroom is clean. BJ is very helpful and provided us good advice. The restroom is clean. More

Fast and friendly service. Nice employees. Good prices. Will continue doing business with Russell and Smith! Nice employees. Good prices. Will continue doing business with Russell and Smith! More

I got my oil changed and tires rotated on my visit. Considered a trade-in option but decided to go with my paid off car instead. The staff all around in every area was very helpful kind and knowledgeab Considered a trade-in option but decided to go with my paid off car instead. The staff all around in every area was very helpful kind and knowledgeable. I would definitely go back while I’m in the Houston area. More

Fast courteous check. in, work done as promised. I would recommend this dealer for service. P in, work done as promised. I would recommend this dealer for service. P More

If I could give this place negative stars I would. This was the most unprofessional, worst experience of my life when dealing with car issues. My brand new car 2024 Honda Prolgoue (I only had it for 2 This was the most unprofessional, worst experience of my life when dealing with car issues. My brand new car 2024 Honda Prolgoue (I only had it for 2 weeks at this point). It was taken here after the tire slid off of the rim/wheel. The tire was not flat, it slid off, like a rubber band off of a seal, clean. The Tire sensor did not go off, as soon as I heard something I pulled over and called roadside assistance. I had to use the road side assistance service that comes with the car through AAA. AAA while loading the car, dropped the car and it rolled through the parking lot on that wheel quite a bit almost hitting a parked vehicle. This dealership kept my car for 10 days or so, for a tire and wheel problem. They didn’t look at it for days and kept sitting on it before anything was even done. My car was taken there on a Saturday morning 11/2 and I didn’t get it back until 11/12 evening. The technician would tell me a different story and then tell Honda customer relations another. I called several times with them putting me on hold and hanging up on me. Being on hold for 30 minutes at a time. It was shady, and I felt so disrespected. Not only that, I had to pay out of pocket for everything. I was raised on Hondas, and I will never purchase one again based on this experience alone. They didn’t loan me a loaner either, wanted me to pay out of pocket for a rental for something that wasn’t even my fault, and especially with them lingering on working on it. It was a horror story. Even now, Honda customer relations is avoiding talking to me and will not escalate because they’re covering their butts. There was something faulty with the installation of this tire/wheel. With this dealership I’m complaining specifically about the service department. I did not purchase my car from this dealership. I’ve never felt so disrespected and unheard in my life. Will never go here for anything and would advise others to do the same. More

Nice employees but getting someone to answer the phone or return calls seems to be an issue. return calls seems to be an issue. More

I had to wait for my part to come in. It was back ordered but Jose kept me updated and was on top of it. It was back ordered but Jose kept me updated and was on top of it. More