Russell & Smith Honda - Service Center

Ryne Smith was excellent perusal. Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick up my car not knowing Ryne was gone for the day and had I known he leaves at 5, I would've made it a point to get there before he left because I only like to deal with Ryne. Jessica's attitude was not the best and appeared as if she was perturbed and annoyed by me asking where was Ryne and what time does he leave for the day. Although Ryne discussed the findings of my diagnostic over the phone with me, Jessica failed to go over my report with me in detail, as Ryne would have, when I arrived, and she never asked me if I had any questions or needed to discuss anything further. Someone with superiors customer service etiquette would have done that. It is very clear Jessica is not on that level. No one at this location compares to Ryne, or even comes close to him in any form or fashion. They all need improvement. This is why I only like having Ryne as my service advisor because I always leave satisfied. I did not leave satisfied after interacting with Jessica. Moving forward, I will do my best to make it a point to arrive before Ryne leaves for the day, to ensure I receive the great customer experience I deserve and always receive from him. More

I had been to several (5 to be exact) repair shops about the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday mornin the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday morning with their diagnostics and my car was ready on Tuesday. No more noise 🙏🏻 Kept me updated the whole time. ✅ More

The service was excellent and very timely, both with getting me an estimate of the needed repair, and with the repair itself. Everyone was very courteous and professional. getting me an estimate of the needed repair, and with the repair itself. Everyone was very courteous and professional. More

Thomas Ngygen extremely knowledgeable and patient. He explained to me all my many questions. I would recommend Thomas over and over again for his knowledge and patience He explained to me all my many questions. I would recommend Thomas over and over again for his knowledge and patience More

When looking to purchase a vehicle I highly recommend Russell and Smith to be your first stop 👍 Russell and Smith to be your first stop 👍 More

I had a great experience with my service individual. The oil change took about 45 minutes. The $389 for 10 oil changes is a great deal. The oil change took about 45 minutes. The $389 for 10 oil changes is a great deal. More

Great assessment work, very good customer service reps, and you do what you say you are going to do. and you do what you say you are going to do. More

It was done very quickly and right it was ready when promised. I was taken care of in less than 5 minutes. promised. I was taken care of in less than 5 minutes. More

Awesomeness Excellent Amazing Concerned Caring Great customer service Helpful Understanding Knowledgeable Inviting Relaxing Peaceful environment Concerned Caring Great customer service Helpful Understanding Knowledgeable Inviting Relaxing Peaceful environment More

I was immediately greeted, by Esteban. He was knowledgeable, kind, and very professional. Although, they were busy, the work was completed in a reasonable amount of time. I would highl He was knowledgeable, kind, and very professional. Although, they were busy, the work was completed in a reasonable amount of time. I would highly recommend this place for your car maintenance. More