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460 Reviews of Russell & Smith Honda - Service Center
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August 04, 2017
Russell & Smith's "Loyalty Program" I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He talked to me about leveraging the equity in my car and as a result, I drove away that day with a brand-new Honda Civic, with all-new features and warranties, and two full percentage points off financing! Not the way I thought the day would go, but I ended up saving money! Thanks, Michael! More
by Thomas W.
Employees Worked With
Michael Daniel, Ian Nylander
July 27, 2017
NOTHING LESS THAN THE BEST!! If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car back in January and my experience with my Sales Agent Ana was smooth and easy. They really worked with me to make sure the experience wasn't stressful or overwhelming. Even the guy I spoke to in finance was relaxed and relatable. I'm here today for an oil change and there is someone that comes right out to the car to greet you. There's no walking around trying to flag someone down which is something I've had to do at other dealerships. The men in the service department are respectable, professional and simply just kind! It makes the service experience feel pleasurable instead of a hassle! Awesome service Russell and Smith! Thank You!! More
by DeairaM
Employees Worked With
Ana
June 08, 2017
Very helpful! I would just like to take the time to say thank you for your help, Oscar! I appreciate you taking the time to help me replace my car battery. You were I would just like to take the time to say thank you for your help, Oscar! I appreciate you taking the time to help me replace my car battery. You were very helpful and provided good customer service. Because of your help, I am definitely a happy customer. thank you!! More
by INEZ MILLER
Employees Worked With
Oscar Duran, Dennis Lewis
April 28, 2017
Horrible Service Experience I had an absolutely terrible experience getting my minivan serviced a few months ago. After paying over $2,000 for repairs and returning it once beca I had an absolutely terrible experience getting my minivan serviced a few months ago. After paying over $2,000 for repairs and returning it once because they failed to fix the broken tail light, I then had to pay another $380 to replace shock absorbers that had been working perfectly before the "service." (According to my RS service advisor, shock absorbers sometimes "lock" when the car is put up on the lift?!?! I had never heard that before!) The service manager finally begrudgingly agreed to provide me a loaner car and charge me RS cost for the shock absorber repairs, but she could not have been ruder about it. Now that the weather is getting warmer, it is also apparent they damaged the A/C system when they replaced the Air Mix motor. I absolutely do not want to take my car back to Russell and Smith. In looking over the receipts as I get ready to take it in elsewhere to have the A/C looked at, I am realizing that what the service advisor wrote in the notes is not what I he told me over the phone. According to his notes, I declined multiple repairs when, in fact, I only declined one, and I only declined it because the service representative said it was something that could easily wait. I am not sure whether the service department at Russell and Smith is incompetent, dishonest, or both. When you are a mom driving an 10-year-old minivan, I think they assume they can take advantage. You need your vehicle as soon as you can get it, which makes you much less likely to argue and insist that everything be done the way it should. I know I will never go back to the service department. Nor will I look there when I buy a new car at the end of this year. More
by Odyssey Mom
Employees Worked With
Desiree Abbot, Thomas Atkinson
February 28, 2017
Slow and unresponsive I bought a Accord in 2011 here and I have never seen such mediocrity in a sales/service facility. Their wait times rarely under an hour, and they will I bought a Accord in 2011 here and I have never seen such mediocrity in a sales/service facility. Their wait times rarely under an hour, and they will mislead you on wait time as well. They seem to have given away my information upon buying the car, and I cannot stop the spam. Calling ahead does not result in help. I do not recommend this dealership. More
by HondaUser
Employees Worked With
Ryan
February 24, 2017
Henry was very knowledgeable I am very happy with the service I received from Henry ,he is very proffesional and polite.I amnvery happy with the service that was done on my vehicl I am very happy with the service I received from Henry ,he is very proffesional and polite.I amnvery happy with the service that was done on my vehicle More
by Angelica
Employees Worked With
Henry martinez
February 21, 2017
Stolen sunglasses/didn't fix my car I went to Russell and Smith Honda when my brand new 2016 Pilot's breaks started squeaking. They said all they could do was lube them up, so I left my I went to Russell and Smith Honda when my brand new 2016 Pilot's breaks started squeaking. They said all they could do was lube them up, so I left my car, and came back for it a few hours later. Later on that day, I went to get my $200 rayban sunglasses from the center console only to discover that they had been stolen. The person took the sunglasses, but left the case so I hadn't noticed. I called at least 10 times, left messages on the service manager's answering machine, and never got a response! And what's worse, my breaks still squeak!! It was as though they had done nothing to my car other than open it up to steal from me. I was unable to get back down there as I had a newborn at the time, and by the 10th call, it was pretty obvious they had no intention of doing anything about it anyway. DO NOT GO HERE!!! More
by Rebecca J
Employees Worked With
Sales manager, Mark Rehkopf
February 05, 2017
Friendly and Fast. I had a recall on a SRS Unit. Made an appointment with Stephen Gonzalez At 9:00 am, 9:30 am Done. Great Guy & Service. I had a recall on a SRS Unit. Made an appointment with Stephen Gonzalez At 9:00 am, 9:30 am Done. Great Guy & Service. More
by BryanDIceman
Employees Worked With
Stephen Gonzalez, Ian Nylander, Danny Morse
November 18, 2016
NOT COMPETITIVE - And does nothing to fix it. Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these componen Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these components are housed near each other. A competing HONDA Dealership quoted me $1,860, which was for the Exact Same Repair. I even questioned the adviser on it after providing quotes back and he's just "following what the system is telling him." Russell and Smith won't address the problem (an inflated quote), or even investigate it further. You lost a customer Russell & Smith - won't consider you for purchasing car or future service. More
by David Nelson
Employees Worked With
Other
November 10, 2016
Horrible Experience!!!!! I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue was. They were supposed to order the parts and I was going to drop my vehicle back off to them once the parts arrived. I then received a call letting me know that they were not going to order the parts because they were going to do an update instead. I told them that would not fix my issue but was willing to give it a try. I dropped my car back off to them picked it up next day there was scratches on my driver door like someone had keyed my vehicle i was told be the service adviser Gonzalez- that they were not responsible because he has the area marked on his paper. I know for a fact that those marks were not on my vehicle at the time of drop off. Also my speaker is still rattling and making noise and my Bluetooth is still not working properly. This is a 2016 Honda that I just bought. I have asked to speak with the Service director 4 times and instead I keep getting put on hold or told he is unavailable. I have never received such horrible customer service in my life. I will be calling the BBB and whoever else I can call about Russell and Smith Service department and how I am being treated. They make sure and take you money if anything else but don't do what is right. The the problems that I brought my vehicle in for is still an issue plus now my vehicle has key markings on the door and expect me to pay them to fix that!!!! More
by Princess2015
Employees Worked With
Gonzalez
