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397 Reviews of Russell & Smith Honda - Service Center
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June 21, 2015
Going back a 2nd and 3rd time for major repairs We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced our two Hondas at Brahman Honda, a major dealer in Miami, and in 12 years of taking our vehicles there for service, not once we had to go back a 2nd time for something that they had done wrong. At Russell and Smith, it has happen to us twice in two major maintenance repairs, oil leaks, and replacing the front axel on our Odyssey 2002, These two repairs we are talking about $1500 for both. I would not recommend their service. More
by Mr. G
Employees Worked With
dont know the mechanics name
May 29, 2015
Selam is AWESOME! This is my first car, and I've had it for four months now. I"m very thankful to have Selam F. not only as my saleslady but also my friend. It's a lo This is my first car, and I've had it for four months now. I"m very thankful to have Selam F. not only as my saleslady but also my friend. It's a lot that I'm still learning about my car; so, anytime I have questions, I always can contact Selam via text or call. She's always quick and willing to respond to any questions that I have and is never hesitant in helping me to get whatever I need for my car. Thanks Selam! Your help goes a long way!!! More
by hondaluvr!
Employees Worked With
Selam Fesehatsion
November 01, 2014
Great Customer Service I purchased new windshield wipers for my CR-V & asked Alex Martinez if someone would install them for me. In less then 10 minutes, he had them instal I purchased new windshield wipers for my CR-V & asked Alex Martinez if someone would install them for me. In less then 10 minutes, he had them installed for me & I was on my way. He was so nice & treated me as if I had bought a new car even though I had only spent $18. What a wonderful service advisor. More
by sabria
Employees Worked With
Alex Martinez (service advisor)
August 21, 2014
Always great service! I bought my Civic Si at Russell and Smith new in 2002 and have been bringing it here for service all these years. My service adviser Stephen Gonzalez I bought my Civic Si at Russell and Smith new in 2002 and have been bringing it here for service all these years. My service adviser Stephen Gonzalez has always treated me like family, not like a customer. He's always friendly and helpful and I trust that when he tells me there is other work needed on my vehicle than what I brought it in for, that he's not just trying to sell me something I don't need. The technicians are all very good at what they do, and I trust that my car is in good shape every time I leave the dealership. They have always gotten my vehicle done in a reasonable amount of time and at a great price. Thank you to all the people at Russell & Smith who take care of my vehicle and treat me right! More
by geralynmorris
Employees Worked With
Stephen Gonzalez
July 02, 2013
I have been a faithful sales and service customer for over 15 years, having bought both of my Honda Accords there. I have always had a good relationship with them and my last service work was quick and over 15 years, having bought both of my Honda Accords there. I have always had a good relationship with them and my last service work was quick and thorough! More
by jackieteeee
Employees Worked With
Jack Carney, Wes Blair, Lee Silva
March 05, 2013
Russell & Smith repaired CRV & Certified it with non-Honda part before I bought it. Wouldn't repair it with Honda parts once I had issues with THEIR botched repair job & they denied doing it. They a non-Honda part before I bought it. Wouldn't repair it with Honda parts once I had issues with THEIR botched repair job & they denied doing it. They also "lost" the certification checklist paperwork on the CRV when we pursued Honda about it. They also charged me for services that were covered under my warranty. Go to Clear Lake Honda, much better service & honesty!! Sadly I drove past other Honda dealers to get my CRV serviced at Russell & Smith, thinking they would take care of me best because I bought there. BIG MISTAKE & wasted fuel! :/ never again! More
by Lady22trainer
Employees Worked With
Service team and service manager
December 10, 2012
I bought a new car Honda Accord 2012 LX at your I bought a new car Honda Accord 2012 LX at your dealership, a few months back. I did have a good experience at that time and I have already given m I bought a new car Honda Accord 2012 LX at your dealership, a few months back. I did have a good experience at that time and I have already given my review on phone for that but what I am amazed with is the quality of service I was offered even after I bought the car. I had some issues with my car (a tinting of my windows), and let me tell you that you all have been very good in taking its care. I met Mr. Hussani at your dealership when I had come with a friend of mine and he got all my problems solved within no time. Not only the service was quick but also the price was very affordable too. I had never seen a dealer who was so humble, good natured and so much eager to help. I was grateful to him for his service and they way he talked to me and explained to me, even though he was not the one who had helped me in buying the car at your dealership. It speaks a lot about that man's god nature and knowledge about the car. I would sincerely like to thank him and you guys for that. More
by ankurvarma
November 17, 2012
I had a small problem with the navigation system of my CR-V. Alfredo discussed it with me while we waited for Dino who was busy with another customer. When Dino joined us my car was turned over to a mec CR-V. Alfredo discussed it with me while we waited for Dino who was busy with another customer. When Dino joined us my car was turned over to a mechanic and I was given a loaner car. The next day I was called back as the problem had been fixed. Dino and Alfredo could not have been nicer or more efficient. From the moment I walked into the dealership I felt taken care of and impressed by the extremely friendly personnel. Both Alfredo and Dino made sure before I left that the problem had been resolved. More
by RuthAlpert
Employees Worked With
Jack Dino Varcados
