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Russell & Smith Honda - Service Center

Houston, TX

4.7
439 Reviews
Today: 7:00 AM - 7:00 PM Open Now
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440 Reviews of Russell & Smith Honda - Service Center

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May 13, 2018

Genuine friendliness! Customer service is top notch! We came in for a Service visit. Fast, easy, terrific attitude of staff, quality service work! Thank you for putting so much emphasis on service! More

by Pearl2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dung Le, Michael Daniel, Mike Engbrock
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the review, Pearl! It is always our pleasure to provide great service for our customers' vehicles. Come back anytime!

May 12, 2018

Service: Fast and Friendly Service on one’s vehicle usually means a headache — rescheduling work, waiting for the vehicle, etc. However, my first service visit to Russell & Smit More

by JDM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan ?? Mendenhall
May 14, 2018 -

Russell & Smith Honda responded

Thank you for the 5-star review! We are so glad that we could leave a great first impression, and we'll do our absolute best to improve on that some more next time. Let us know if you need anything at all, and have a terrific day!

May 09, 2018

Great service I received great fast service at Honda when my starter was giving me trouble. Constantine was great with helping me get my car running again. More

by Tweett200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
May 11, 2018 -

Russell & Smith Honda responded

That's what we like to hear! Thank you for your great feedback about Constantine. We hope to see you back here again in the future!

May 06, 2018

Excellent Service My advisor John Nunez was very helpful. He explained all future work needed, and got my car out of the shop in record time. Thanks More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 08, 2018 -

Russell & Smith Honda responded

Thank you for your positive comments! John is a great asset to our team and was more than happy to help. Come back and see us soon!

May 04, 2018

Quick Fix On April 3, I took my car in for a Battery Change and Drew,Brandy and Tim took care of me QUICK THANK YOU Guys More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms Brandy, Mr Pierce
May 07, 2018 -

Russell & Smith Honda responded

You are very welcome! We're glad your service experience went well. Please reach out if we can help you with anything else!

May 03, 2018

Ms Brandy Really Helpful I had my car brought in on April 24 for some (Repair Work) to be done and Ms Brandy was so patient with me Thx More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli and Robert and Ms Brandy Gandy service mgr
May 04, 2018 -

Russell & Smith Honda responded

We're glad to hear that! Thanks for bringing your car in, it was our pleasure to assist you!

May 03, 2018

Excellent service Brandy in Service did an excellent job with my service visit. She was friendly, professional, courtous and helpful. She answered my questions and m More

by 1stHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy in Service
May 04, 2018 -

Russell & Smith Honda responded

Thanks for the kind words about Brandy, she'll be very happy to hear them! We appreciate you letting us work with you on your service!

May 03, 2018

Helpful, Friendly, Informative I needed service done on my car and Christopher was very helpful, friendly, and informative. He did his best to make sure my car was in and out of the More

by rjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Lara
May 04, 2018 -

Russell & Smith Honda responded

Thank you so much for taking the time to leave your feedback! It's great to hear that Christopher treated you so well and was able to help with your vehicle. Please come back any time we can lend a hand!

May 02, 2018

Excellent service . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you More

by Rudy1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Jose Torres
May 03, 2018 -

Russell & Smith Honda responded

We appreciate the review, Rudy, we're proud of Jose for being professional, knowledgeable, and respectful! We hope you had a great time with us. When you're ready for service, let us know!

May 01, 2018

Tire Repair Service The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the servic More

by TLK1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 02, 2018 -

Russell & Smith Honda responded

That's great to hear! Thank you for your review and feedback! We couldn't be happier to hear you had a great experience with us and that your issue was quickly addressed!

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