Russell & Smith Honda - Service Center

Rip Off I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said that it was not covered by warranty and wanted to me to pay 650.00 for something that was covered. I called my insurance company for which they explained to him that all of those repairs should be completed under my powertrain warranty and not my extended warranty. He then came back and charged me 250.00 after trying to rip me off for the $650.00. In the future I will not be using this dealership. More

Screwed at service center. Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in th Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in the side and it could not be fixed. Had tire replaced for over $100. Once I returned home, 5 hrs away, I took tire out of my vehicle and noticed nail was on the thread a good inch from the side and had not even penetrated through the tire. Really? I was one of 50 people there that morning. Were you not making enough money without screwing me? How many others did you screw that day. I took for granted you were honest when I was told this. Not about the money. You were dishonest and I will never do service with you again. Will be sending you pictures and calling Monday morning. Will be sharing on Houston Fire Dept. Facebook page. Delisa Whitt 817-223-2234 Service done Friday 3-8-16 More

Maintenance Fiasco and Distrust in all aspect. To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiousl To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiously 3000 miles or less. All was well until 12/19/2015. I come in for my regular oil and filter change with occasional tire rotation. I never had an issue with the car’s upkeep. The maintenance worker had the car for over an hour and came back to tell me the car needed additional work after a certain number of miles. I said NO several time, all I wanted was the routine work-up. They kept insisting. My gut said don't do It., on the tenth time the Rep. kept pushing the services, and I decided to go ahead with the services. That is when they issues began. 1. The whole driver side of car covered in oil. 2. All emergencies light came on. ABS> VNS,>Brakes>TMHP unresponsive> steering wheel stiff. As soon as I got home I called and left several messages and not one person had the decency to call me back on this emergency. IF Russell & Smith Honda HAD THE VEHICLE, WOULDN'T THE MAINTENANCE WORKER NOTICE ALL THE ALARMS? THEY LET ME GO ON THE ROAD WITH A UNSAFE VEHICLE. I was getting highly annoyed and request a direct call from management, I didn’t get a call back. This upset me the most, along with being scared for my safety and others. I brought the car back to the Dealership, the problem was not a quick fix. I had a rental until they diagnose the issue. The Result were the ABS Module was defective, I totally believe the service on 12/19/2015 > whereas the oil over the driver side seeped into the car damaged that module. I picked up the car and notice still alarms going off. I TOLD THE ADVISER OF THE OCCURRENCE. I was told, once you drive it, the car will link with the system and everything will be fine. NO IT WASN’T I called the adviser back and informed him of the matter and was told to bring the vehicle back. My partner and I took off work because of the mistake Russell & Smith Honda workers did. We discussed the situation to several managers and Sales associate. They were giving us the run around and telling us its Honda’s issue. NO it’s not, it’s the dealership and the worker whom performed the service. This is how you treat your clients? Let us take an unsafe vehicle on the road ricking my life, my family’s life and people around us? Sending several people that don’t know the situation to deal with us. The lack of communication on all levels of management. I address it with the maintenance manager Kenneth. We didn’t want the workers touching the car because who’s to say they can resolved the problems. After the second round of services and the car is not working properly. We don’t trust anyone there. We had conversation with management on trying to replace the leased vehicle (trade-in), but the numbers they came up with didn’t make any sense (stating the car depreciated about 8k). I couldn’t believe what the managers were saying and they couldn’t give us a clear number evaluation. The offers was double / triple from what I am currently paying on this vehicle. After a lengthy discussion, we decided to have the Maintenance manager work on the car. The service adviser informed us of the last service. The worker did not reboot the car’s system, so the vehicle can accept the systems link. This time the manager drove the car and made sure all alarms were off and vehicle functions were working. I feel, I will have problems with this vehicle from now on. Once a car is damaged it will never be the same as it was. I don’t want to be held accountable for someone else incompetency, lack of experience and failure to communicate among Russell & Smith Honda workers. More