Russell & Smith Honda - Service Center

Amazing ability to find nails in tire sidewalls A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for whi A certain amount of shadiness is to be expected at a dealer service center, and this department is no exception. They use all the basic ploys, for which you should be prepared before you go in. I have numerous instances after 4 years of ownership, but today's example: If you go in for just an oil change and rotation (i.e., less than $100), be ready for the old 'nail in the sidewall' routine. This has happened to me twice now when my estimate was under $100. A nail in the sidewall of the tire means it cant be patched; it must be replaced for about $190. They sure have a keen ability to uncover those nails when your bill is going to be cheap. Thank you, Russell & Smith--if it weren't for your crack team of technicians, half the Honda drivers in Houston might be driving around with deadly nails in their sidewalls! As I was checking out, I heard the service advisor next to mine tell his customer that he also had a nail on his sidewall!! Amazing... Its always a drag going in for service here because you know they're going to try to drive the cost up however they can. That said, the quality of work is acceptable; They tend to do things correctly and as promised. Keep in mind that the service advisors are under heavy pressure to drive up repair costs--It's the management that sets this policy. More

Very Please I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from out of town and the car had to be towed to Russell & Smith has gave me great hope that the very next Honda I purchase will come from this dealer even from being out of town so I can only imagine how they treat the customers whom have purchased a vehicle from them. More

Sung Park is so amazing and kind We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked with salesman. And definitely this is a good trip. We bought a car which we like so much. Thanks More

Excellent Service Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to fin Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to find the root cause for the sound and replaced necessary items, Now I'm very happy and there is no air sound and again thanks to Branch. More

Beyond expectation Hats" off to Matt service mgr i had to replace my right side" passenger mirror and Matt and his team delivered with quality first greeting me with the Hats" off to Matt service mgr i had to replace my right side" passenger mirror and Matt and his team delivered with quality first greeting me with the utmost respect, and with prompt service, special recognition to the technician who delivered excellent service my vehicle is a 2009 Honda fit. DATE 08/09/2017 THANK YOU GENTLEMEN More

Russell & Smith's "Loyalty Program" I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He talked to me about leveraging the equity in my car and as a result, I drove away that day with a brand-new Honda Civic, with all-new features and warranties, and two full percentage points off financing! Not the way I thought the day would go, but I ended up saving money! Thanks, Michael! More

NOTHING LESS THAN THE BEST!! If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car back in January and my experience with my Sales Agent Ana was smooth and easy. They really worked with me to make sure the experience wasn't stressful or overwhelming. Even the guy I spoke to in finance was relaxed and relatable. I'm here today for an oil change and there is someone that comes right out to the car to greet you. There's no walking around trying to flag someone down which is something I've had to do at other dealerships. The men in the service department are respectable, professional and simply just kind! It makes the service experience feel pleasurable instead of a hassle! Awesome service Russell and Smith! Thank You!! More

Very helpful! I would just like to take the time to say thank you for your help, Oscar! I appreciate you taking the time to help me replace my car battery. You were I would just like to take the time to say thank you for your help, Oscar! I appreciate you taking the time to help me replace my car battery. You were very helpful and provided good customer service. Because of your help, I am definitely a happy customer. thank you!! More