Back

Russell & Smith Honda - Service Center

Houston, TX

4.8
397 Reviews

397 Reviews of Russell & Smith Honda - Service Center

Sort by
May 06, 2018

Excellent Service My advisor John Nunez was very helpful. He explained all future work needed, and got my car out of the shop in record time. Thanks More

by Great Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 08, 2018 -

Russell & Smith Honda responded

Thank you for your positive comments! John is a great asset to our team and was more than happy to help. Come back and see us soon!

May 04, 2018

Quick Fix On April 3, I took my car in for a Battery Change and Drew,Brandy and Tim took care of me QUICK THANK YOU Guys More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms Brandy, Mr Pierce
May 07, 2018 -

Russell & Smith Honda responded

You are very welcome! We're glad your service experience went well. Please reach out if we can help you with anything else!

May 03, 2018

Ms Brandy Really Helpful I had my car brought in on April 24 for some (Repair Work) to be done and Ms Brandy was so patient with me Thx More

by Miami123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli and Robert and Ms Brandy Gandy service mgr
May 04, 2018 -

Russell & Smith Honda responded

We're glad to hear that! Thanks for bringing your car in, it was our pleasure to assist you!

May 03, 2018

Excellent service Brandy in Service did an excellent job with my service visit. She was friendly, professional, courtous and helpful. She answered my questions and m More

by 1stHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy in Service
May 04, 2018 -

Russell & Smith Honda responded

Thanks for the kind words about Brandy, she'll be very happy to hear them! We appreciate you letting us work with you on your service!

May 03, 2018

Helpful, Friendly, Informative I needed service done on my car and Christopher was very helpful, friendly, and informative. He did his best to make sure my car was in and out of the More

by rjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Lara
May 04, 2018 -

Russell & Smith Honda responded

Thank you so much for taking the time to leave your feedback! It's great to hear that Christopher treated you so well and was able to help with your vehicle. Please come back any time we can lend a hand!

May 02, 2018

Excellent service . My sincere thanks and gratitude To Mr Jose Torres. He was very professional. Kind Knowledgeable, respectful. He is a good man. Thank you More

by Rudy1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Jose Torres
May 03, 2018 -

Russell & Smith Honda responded

We appreciate the review, Rudy, we're proud of Jose for being professional, knowledgeable, and respectful! We hope you had a great time with us. When you're ready for service, let us know!

May 01, 2018

Tire Repair Service The service advisor was very professional, he made sure my problem was addressed quickly and completely, and made sure I was satisfied with the servic More

by TLK1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 02, 2018 -

Russell & Smith Honda responded

That's great to hear! Thank you for your review and feedback! We couldn't be happier to hear you had a great experience with us and that your issue was quickly addressed!

May 01, 2018

Quality service The service is scheduled promptly and well done in high quality. I want to give thanks to Andy Tran and Henry Rodriguez for your help in the entire pr More

by Hong Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Rodriguez
May 02, 2018 -

Russell & Smith Honda responded

Thank you for your review and feedback! We're excited to hear that Andy and Henry were able to help make your time with us enjoyable! We appreciate your business and feedback and hope to see you again!

February 02, 2018

Awesome!! Great experience We always come to this showroom to buy Honda. Boubacar is a very nice sales person he always helps us recommending cars. Over all we enjoyed working w More

by Likhi0913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boubacar
Feb 06, 2018 -

Russell & Smith Honda responded

Thank you for telling us how we are doing! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Boubacar. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

January 23, 2018

Hitch Trailer installed Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friend More

by Teddy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sung Park
Jan 24, 2018 -

Russell & Smith Honda responded

Thank you for your review! We are so happy to hear you had a great experience with us! We greatly appreciate your business and look forward to seeing you back again soon!

...
35
...