Russell & Smith Honda - Service Center

My first oil change Drove into express lane for my first oil change on my new 2018 CRV. Service was quick and smooth. Although I noticed a chip in my paint after I left. Drove into express lane for my first oil change on my new 2018 CRV. Service was quick and smooth. Although I noticed a chip in my paint after I left. More

Car maintenance I went in for routine maintenance (oil change, brake fluid flush, and transmission fluid flush). I was told it would be at least a 2 hour wait. Everyt I went in for routine maintenance (oil change, brake fluid flush, and transmission fluid flush). I was told it would be at least a 2 hour wait. Everything was completed within an hour and a half. My car rides smoothly. I always enjoy my service here! More

Fast and easy Darnell was terrific. I was really stressed about my dead battery in a parking garage, and he gave me resources over the phone to address the immedia Darnell was terrific. I was really stressed about my dead battery in a parking garage, and he gave me resources over the phone to address the immediate problem and then quickly handles the battery replacement when I brought the car in. More

Great Service Excellent Service, Drew kept me informed and the status of my service. Drew was friendly and he listen to what I had to say regrading my Crv Excellent Service, Drew kept me informed and the status of my service. Drew was friendly and he listen to what I had to say regrading my Crv More

Service I always receive excellent service from this dealership. My Honda Accord is a 2004, I am always treated as if I have a new vehicle. I always receive excellent service from this dealership. My Honda Accord is a 2004, I am always treated as if I have a new vehicle. More

Excellent service I left my Honda CR-V for 35.000 miles service last monday. I was surprized that in only one hour the service was done and I didn’t have to pay for the I left my Honda CR-V for 35.000 miles service last monday. I was surprized that in only one hour the service was done and I didn’t have to pay for the Oil change neither the air filter. I will return for the next service. More

Battery generatir starter check Very professional check. Advisor provided frequent feedback of status. Testing was completed prior to planned time. Advisor took the time to explain f Very professional check. Advisor provided frequent feedback of status. Testing was completed prior to planned time. Advisor took the time to explain findings and recommendations; More

Great Customer Service Constantine was awesome. He made my experience a whole lot better. I was sitting there in my car for maybe 10 to 15 minutes without anyone acknowledgi Constantine was awesome. He made my experience a whole lot better. I was sitting there in my car for maybe 10 to 15 minutes without anyone acknowledging me. Several workers were just walking by and no one said anything. If I didn't need to get my oil changed I would have left. Constantine came out from the inside and appologized for my wait and assisted me shortly after. I was given a discount for waiting without being acknowledged and that was greatly appreciated. Constantine took care of me all the up until he had to leave. He introduced me to Darnell before he left to let me know that he was taking over. Darnell was also great. He had great customer service as well. When I got in my car to leave and turned on the AC it was making noise. I went back inside to tell Darnell what was going on. He knew what was wrong and took it apon himself to fix the issue which was just a leaf in the vent. It's good that he knew what was going on so I wouldn't have to wait again. More

Great service Russell and Smith Honda was very fast with my vehicle servicing and the facility was extremely clean. They did a great job explaining to me the necess Russell and Smith Honda was very fast with my vehicle servicing and the facility was extremely clean. They did a great job explaining to me the necessary tune ups my vehicle required but not being too pushy to get a sale. They even topped it off by giving me a free car wash. Will definitely return More

Excellent Customer Service & Care by Mr. Eli McKee The Excellent Customer Service & Care professionally provided by Mr. Eli McKee (Service Advisor at Russell & Smith Honda) are gratefully appreciated a The Excellent Customer Service & Care professionally provided by Mr. Eli McKee (Service Advisor at Russell & Smith Honda) are gratefully appreciated and truly valued, which are personally beyond Customer Expectations. More