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Russell & Smith Honda - Service Center

Houston, TX

4.8
397 Reviews

397 Reviews of Russell & Smith Honda - Service Center

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August 26, 2018

Thank you Adan Singleterryl, Service Adviser, took care of my car in a timely and efficient manner. My service needs were completed and I was on my way. He w More

by CustomerL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Tower, Adan Singleterry, Ian Nylander
Aug 29, 2018 -

Russell & Smith Honda responded

Lynn, thanks so much for taking the time to review Russell & Smith Honda. The feedback and 5 stars are greatly appreciated. We look forward to seeing you again in the future!

August 24, 2018

Very helpful and thorough Had some work done on my ACCORD here on several occasions. Have been very happy with the service I received. Extremely helpful, courteous, and quick More

by AccordGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Aug 28, 2018 -

Russell & Smith Honda responded

It's great to know you were satisfied with our service team here at Russell & Smith Honda! Quick and quality is our specialty so we're glad that's what you experienced! Thank you for your business and we look forward to seeing you and your Accord again soon.

August 23, 2018

Amazing service So I show up because low tire pressure light is on. My tires are balled and and damaged by nails. #HoustonConstruction the associate offers me tire o More

by Jaw_006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nunez
Aug 27, 2018 -

Russell & Smith Honda responded

Thanks for your feedback! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose Russell & Smith Honda for all of your future car needs!

August 20, 2018

Excellent efficient and convenience service. The staff is very knowledgeable and efficient of the auto service they provide. They make you feel part of the company like a family would. More

by ngonzales76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service staff
Aug 22, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We appreciate your kind words and we're always happy to take care of your vehicle. We hope to see you again!

August 19, 2018

Very Friendly and Informative My service technician Kevin was very friendly and took his time explaining things to me. He always asked me if I wanted water or coffee several times More

by Mamanita
Recommend Dealer
Yes
Employees Worked With
Kevin (Last name?????)
Aug 21, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We're glad Kevin was hospitable toward you and we appreciate you giving us your feedback. We look forward to seeing you again!

August 17, 2018

Oil change for honda accord Constantine was a great help.. service was quick and thorough and I was treated with respect.. 10am was a good time to go and get an oil change More

by Priya2780
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Aug 21, 2018 -

Russell & Smith Honda responded

Thank you for the review, Priya! We're happy your appointment went well and we hope to see you next time you need service!

August 15, 2018

Drop off service Made appointment by phone. Dropped off car. Service rep called an hour in and said what they had done & what other things needed to be done & cost. I More

by Luv my Honda Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Aug 17, 2018 -

Russell & Smith Honda responded

Thank you so much for taking time to let us know how your service experience went. We are very happy to hear that everything went so smoothly while working with us. Never hesitate to let us know how we can help in any way! Looking forward to your next visit!

August 11, 2018

good service Darnell from the service dept was informative and helpful. It did not take very long. I was out in less time than I was told. More

by hotelchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell
Aug 14, 2018 -

Russell & Smith Honda responded

Darnell was glad to have the opportunity to assist you! Thank you for sharing your thoughts with us. Please don't hesitate to reach out to us should you have any additional questions.

August 11, 2018

Customer Service Very pleasant atmosphere and excellent customer service. Time wait was great and also many variety of options to service your vehicle. Honda vehicle a More

by Sun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
Aug 14, 2018 -

Russell & Smith Honda responded

Thank you, Sun! We love knowing that you appreciated the atmosphere and our team's level of customer service. We're glad you love Hondas as much as we do!

August 10, 2018

Great experience I was in and out in less than 2 hours for a 10K service and tire rotation. Staff diid a great job keeping me informed. More

by Ridgeline_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stevenson
Aug 14, 2018 -

Russell & Smith Honda responded

Thank you for sharing your thoughts with us! Our team was happy to take care of you and get you in, out, and on your way. We look forward to seeing you at your next service appointment!

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