Russell & Smith Honda - Service Center

Service I came in for an oil change. It was recommended based on mileage that it was time to rotate and balance my tires. I also needed a front end alignment. I came in for an oil change. It was recommended based on mileage that it was time to rotate and balance my tires. I also needed a front end alignment. More

Fast and friend experience I got an excellent service from arrival to the shop, i got to the express lane and the personnel quickly came to assist me, explained me the details o I got an excellent service from arrival to the shop, i got to the express lane and the personnel quickly came to assist me, explained me the details of the service and told me where i could wait while the car was finished. This was my first service after purchase, and oil change and tire rotation plus multpoint inspection. Inside the waiting room was comfortable and there was complimentary coffee and water. Also Parham Payrovi my designated Service advisor kept me updated on progress at all times. The service took about an hour and after completed I even got a complimentary exterkor car wash and Parham explained to me what has been done and recommendation for future services. It was an excellent experience and I will come back there for sure. More

Service Constantine and the entire service staff was great!! Very friendly and quick service! I will use them again to service my Honda Pilot. Thank you. Constantine and the entire service staff was great!! Very friendly and quick service! I will use them again to service my Honda Pilot. Thank you. More

Super quick oil change They had me in and out in less than 30 minutes and did not try to sell me unnecessary service. Awesome job servicing my car! They had me in and out in less than 30 minutes and did not try to sell me unnecessary service. Awesome job servicing my car! More

Professional To The Core From the initial call to the Service Department to scheduling to the moment my vehicle repairs were completed, Constantine Thanos displayed profession From the initial call to the Service Department to scheduling to the moment my vehicle repairs were completed, Constantine Thanos displayed professionalism, courtesy and an innate knowledge of the repairs. As a new customer of Russell & Smith Service Department, I was impressed by the coordination, information transfer regarding each service step provided to my vehicle. Solid and reliable service. More

Very smooth experience It was time for scheduled maintenance on my civic; I took it in (no appointment) and was assisted right away by Constantine Thanos. He secured a shut It was time for scheduled maintenance on my civic; I took it in (no appointment) and was assisted right away by Constantine Thanos. He secured a shuttle for me to get back to work and upon my return he explained the entire process that my car underwent, and also prepared me as to what I should expect at my next scheduled maintenance visit. More

Professionally Friendly and Prompt Customer Service Clear Communication on any updates with the on-going service as well as insight for future services that may need more focus on the next visit! Friend Clear Communication on any updates with the on-going service as well as insight for future services that may need more focus on the next visit! Friendly atmosphere without lack of professionalism! Really nice amenities such as “comfortable” seating area with charge ports located in the vicinity, television for entertainment, and complimentary drinks!?? More

Experience Great experience thanks to my greeter and Eli. They both insured that all my issues were handled. Trey Prince was also extremely kind and helpful. Great experience thanks to my greeter and Eli. They both insured that all my issues were handled. Trey Prince was also extremely kind and helpful. More