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Russell & Smith Honda - Service Center

Houston, TX

4.8
397 Reviews

397 Reviews of Russell & Smith Honda - Service Center

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October 08, 2018

Friendly Service Kevin Stevenson provided very professional services and friendly manner to me from the beginning till follow up of the services done. Time consumed is More

by JisK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stevenson
Oct 10, 2018 -

Russell & Smith Honda responded

Thank you for taking time to leave a review for us! We are happy to hear that you had such a great time working with Kevin - he's awesome! If there's anything else we can do for you don't hesitate to let us know. We are happy to help!

October 06, 2018

Darnell Frank was super helpful! Outstanding service advisor! Very courteous and explained every detai. The car was ready on time. Darnell went out of his way to make sure that eve More

by Hondacustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank, Service Advisor
Oct 10, 2018 -

Russell & Smith Honda responded

That's great to hear! Thank you so much for your feedback! We couldn't be happier to hear that you had a great visit with our service team and look forward to seeing you again!

October 05, 2018

Fast and Friendly This is my first Honda, took it in for my first oil change. Eli met me outside and was very professional and friendly. The service was very fast, so f More

by HappyHondA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Oct 10, 2018 -

Russell & Smith Honda responded

Thank you so much for your review and feedback, and congratulations on your first Honda! We are excited to hear that you had a great time with our staff and had a great visit! We hope your enjoy every mile in your new car and look forward to seeing you again! Welcome to the Honda family!

October 01, 2018

Super friendly staff Parham was my service advisor, he was great, he considered that I drove all the way from spring, They finished fast. Thank you guys will be back for n More

by Luis021412345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parham payrovi , Nicholas Linder
Oct 03, 2018 -

Russell & Smith Honda responded

That's great to hear Luis! We are glad Parham was able to provide you with great service! We look forward to seeing you for your next service!

October 01, 2018

My visit was for service on my cr-v The service received from Darnell was excellent he was friendly informative best of all the time it took to complete my service was exactly what he sa More

by Triplet mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell in service & Ian in sales, Ian Nylander
Oct 10, 2018 -

Russell & Smith Honda responded

Thank you very much for your feedback! We appreciate your business and look forward to seeing you again!

September 30, 2018

Service The service I received was great. I scheduled my appointment and waited a reasonable amount of time. I was given a service update for my vehicle. More

by Toni25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 02, 2018 -

Russell & Smith Honda responded

Awesome to hear, Toni! We're delighted to know that you were provided with an exceptional, quick, and informative experience by Michael and the rest of the staff on our service team! If there is anything else you may need, please let us know. We appreciate your business and look forward to seeing you on your next service visit!

September 22, 2018

Great service! Best service center out of any dealership I have ever been to. I trust what they say and they always take great care of my vehicle. I was extremely im More

by Bissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene
Sep 25, 2018 -

Russell & Smith Honda responded

Wow, thank you for that awesome compliment! We're proud to be your #1 service center. That level of customer care is what our dealership is all about. Thank you for the kind words and the stellar review!

September 21, 2018

Professional Easy to make an appointment. They worked diligently and were clear on time and price estimates. The service department met my expectations and I was p More

by Bob2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall
Sep 26, 2018 -

Russell & Smith Honda responded

Thanks for your review, Bob! We are so happy to hear that you had such a pleasant service experience with our team. Let us know if there's anything we can do for you in the future, we look forward to your next visit!

September 20, 2018

Regular Maintenance Periodic oil change and a recall completed. Always get good service out ooff R&SHonda. They even run your car through the washer even though it's not More

by Markisonit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
September 14, 2018

Fast..courteous.respectful.friendly Adan Singleterry was my service person..He represents what Russell and Smith Honda is about..He came by to let me know the status of the work being do More

by Blueboo0408&&
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Singleterry,service
Sep 18, 2018 -

Russell & Smith Honda responded

Thank you so much for the kind words about Adnan, he'll be so grateful to hear them! Please let us know whenever we can assist you in the future!

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