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Russell & Smith Honda - Service Center

Houston, TX

4.8
397 Reviews

397 Reviews of Russell & Smith Honda - Service Center

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October 31, 2018

Car Service I had a 2 pm appointment at service center. It was a Saturday and told that it will take 2 hrs but service was done in 1hr. More

by RS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Darnell
Nov 01, 2018 -

Russell & Smith Honda responded

Thank you for the feedback about your service experience with us! Please let us know if there is anything else we can help with!

October 30, 2018

Took care of my service fast I was so pleased that Darnell called me hours earlier than I was expecting. They took care of my oil change and gave me a list of items that needed to More

by Mrs Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell who is a service advisor
Nov 01, 2018 -

Russell & Smith Honda responded

Thanks for the review, Mrs. Brown! We're happy to hear that Darnell got you all taken care of in a good time frame. We appreciate your business and we hope to see you again!

October 28, 2018

Great, quick service Both Kevin and Constantine were both professional and proficient. I also used the curtesy shuttle. I don’t think I was at the dealer more than 5 minut More

by Dark Knight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin (drop off) and Constantine (pick up)
Oct 30, 2018 -

Russell & Smith Honda responded

We are so glad that you enjoyed your use of our Shuttle. Kevin & Constantine will be glad to hear that you enjoyed your time with them!

October 26, 2018

Excelent Mike was very attentive and very professional in explaining to me what was done and what needs to be done on my nex maintenance service More

by 11sanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Engbrock
Oct 30, 2018 -

Russell & Smith Honda responded

Thank you for your kind review! We are glad that you were satisfied with our service and that Mike was able to help you in the way that he did. We look forward to serving you again soon!

October 26, 2018

Alex was great! He kept me informed about what was going on with my maintenance check. When it was all finished he even hand dried my car so there wouldn't have water More

by MickyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 31, 2018 -

Russell & Smith Honda responded

Thank you for the review! We love to hear when our employees go beyond their job duties and provide the customer with great service. Sounds like Alex did that for you. We will let him know to keep up the good work. Thanks again and we look forward to seeing you the next time your vehicle needs service.

October 25, 2018

Rene was great! Rene took good care of me. He explained the options, and gave me good advice. Expensive. The waiting area was nice, it would have been good to be able More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
Oct 29, 2018 -

Russell & Smith Honda responded

Barbara, thank you for taking time to leave us a review. We are glad you had a great experience with Rene and we hope to see you again soon!

October 23, 2018

Service visit Alex was very helpful. Service was quick and visit pleasant. There was a long line when I first arrived and I was worried I’d be there for a while but More

by Njd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex- Service center
Oct 25, 2018 -

Russell & Smith Honda responded

Thank you for the 5-star review! Our team is thrilled we could get you done quickly, even with the long line. We look forward to serving you again!

October 22, 2018

Oil Change, Tire Rotation, Recall (Back up Camera), Audio Alex was my contact. He was exceptional in every way. Courteous, efficient and very personable. He "went over" the car after it was washed and did a More

by Honda Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex (Parkham?)
Oct 24, 2018 -

Russell & Smith Honda responded

That's great to hear! Thank you so much for your review and feedback! We're excited to hear that Alex helped make your experience with us a great one and appreciate your kind words! We look forward to seeing you again!

October 20, 2018

Mike was really wonderful to work with! I had a fantastic experience at the auto service department. Mike did a wonderful job helping me. The service was done quickly and properly. Would def More

by Swankjudybond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Daniel, Mike Engbrock
Oct 23, 2018 -

Russell & Smith Honda responded

Thanks for your great comments! Mike will be happy to hear that his hard work is appreciated. Thanks for the recommendation to others, and please come see us again!

October 18, 2018

Great The service was great i will return again. Ryan was so pleasant and very nice nice youngman i was in and out in reasonable time. More

by Ladycw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brooks
Oct 22, 2018 -

Russell & Smith Honda responded

Thank you for the wonderful review! We are very pleased to hear that Ryan was able to create a positive experience for you at Russel & Smith Honda. We look forward to seeing you the next time you bring your vehicle in for service.

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