Russell & Smith Honda - Service Center

Excellent Customer Service I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolutio I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolution. I started experiencing this problem in March 2018, I was upset, I just purchased this car in October 2017, I was getting the run around about this problem. I was told they were ordering a part for my car, I did not hear from anyone about this part. I had to contact Misty about this problem, she was great, that's when I received a call on April 09, stating the part was in. I went to Honda they said, I didn't need a part. The light came back on in November, at this point I was done with Honda. I decided my next vehicle will be purchased somewhere else. Mike changed this bad experience into a great experience. He explained everything to me about my car, I did need a part for my car, that's what I was told at the beginning. What was so hard for this matter to be resolved. Thank you, Mike for everything. My problem is finally resolved thanks to you. More

Great Customer service Excellent customer service received from Ryan Smith, Ryan was very respectful, and I love to deal with him in the future, when I need my CRV to be se Excellent customer service received from Ryan Smith, Ryan was very respectful, and I love to deal with him in the future, when I need my CRV to be serviced. More

Service I would highly recommend this dealership and the service advisor. He was professional and detailed in the explanation of what needed to be done I hav I would highly recommend this dealership and the service advisor. He was professional and detailed in the explanation of what needed to be done I have even recommended this dealership to a friend who also purchased a vehicle there a year More

grea service and support by Andy andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask More

Emergency service Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston More

Great customer service Adan was very polite knowledgeable and professional He made the experience very nice Had a appointment and it ran very smoothly A very nice and p Adan was very polite knowledgeable and professional He made the experience very nice Had a appointment and it ran very smoothly A very nice and polite atmosphere More

Happy customer I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very u I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me. More

Great and attentive service Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked for all additional needed maintenance and notified me of the cost. Very happy with his assistance and the dealership More

Good service I had a small tire (sensor) problem, the day before Thanksgiving. I was happy to see your Service Dept not only open, but they took me in, fixed it i I had a small tire (sensor) problem, the day before Thanksgiving. I was happy to see your Service Dept not only open, but they took me in, fixed it in 15 minutes and sent me on my way. Great service! More

Service First - the service employees are not listed below. My 2014 needed repairs and Ryne was very prompt in understanding and communicating with me the First - the service employees are not listed below. My 2014 needed repairs and Ryne was very prompt in understanding and communicating with me the options and getting the car ready for my trip. More