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Russell & Smith Honda - Service Center

Houston, TX

4.7
460 Reviews

460 Reviews of Russell & Smith Honda - Service Center

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April 16, 2025

Great service provided by BJ Salinas. They worked on it for three days great servic More

by Shakunthala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bj Salinas
April 15, 2025

Excellent, caring and professional service. I received prompt service. The best service advisor Gerardo Cabral. Hats off to the excellent and knowledgeable technician Tim. More

by corkpearrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral, and Tim
April 14, 2025

Friendly and courteous technician. Explained process, cost and approximate time for completion. THANKS BJ for your excellent customer service. Meet service expectations and deadline More

by amariebush8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
April 12, 2025

Better service in both Sales and Service than other Honda dealers that are closer to my house. More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerardo Cabral in service dept
April 12, 2025

I have been trusting Russell & Smith Honda Service for years and have never been disappointed. More

by Gil Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Esteban Meza
April 11, 2025

The service center experience is exceptional and top-notch. Years after your warranty ends you’ll still be visiting Russell and Smith Honda for service and sales. More

by CoupeAcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne and BJ
April 09, 2025

We always have a good experience at Russell & Smith Honda. They are very efficient, on-time and thorough. BJ was very helpful throughout our repair service and following up afterwards. Thank you BJ More

by shstaats
Workmanship
Recommend Dealer
Yes
Employees Worked With
BJ Salinas
March 29, 2025

Andrew provided great customer service and kept me posted with the status of my car. More

by jsenora55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew and Brandon
March 22, 2025

Service on my 2023 Honda CR-V was excellent. Service Rep, Thomas Nguyen was extremely helpful and took the time to throughly answer all my questions. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen, Service Rep
March 20, 2025

Esteban Meza is a great Service Advisor. He explained every detailed of the service process. More

by Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza
2
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