396 Reviews of Russell & Smith Honda - Service Center
Great job Rolled in as a walk, mike came out answered all my questions let me know what’s to expect, had lunch next door by the time I walked back car was being Rolled in as a walk, mike came out answered all my questions let me know what’s to expect, had lunch next door by the time I walked back car was being pulled out garage with a nice wash. Mike found me paid and signed my paper work then back riding smooth again. Thanks guys More
Experience went well My experience went very well at Russell & Smith Honda. Alex did a fantastic job making sure car got the proper care it needed and I am very greatful My experience went very well at Russell & Smith Honda. Alex did a fantastic job making sure car got the proper care it needed and I am very greatful for his service More
Easy breezy...this time. There's always a little bit of trepidation for me going to dealerships for service, wondering if I'll be lucky enough to find an advisor who's friendl There's always a little bit of trepidation for me going to dealerships for service, wondering if I'll be lucky enough to find an advisor who's friendly, knowledgeable and honest. And it's frustrating to find one you can trust, only to come back to learn that he or she has moved on. There's a lot of turnover at this location for some reason. That's the only reason I would ding them. But after going thru two previous advisors that I liked, I was happy to be approached on my recent visit by Andy Vasquez. He was bright, enthusiastic, knowledgeable, personable...he didn't try to add on any extra expensive services that shops are notorious for trying to convince you need immediately. Yes he did inform me about other maintenance that I need in the near future, but I didn't feel any pressure, as he assured me that I had time to have those things done at a later date. He got me in and out in less time than I'd expected, so this time was a great experience for me. More
Great service Everything was transparent and quick. Felt very welcomed and was told exactly what will happen throughout the process. I will definitely be back for f Everything was transparent and quick. Felt very welcomed and was told exactly what will happen throughout the process. I will definitely be back for future services. More
Great Service Great overall service from this dealership! Came in with a problem and didn't know how much it was going to be or how long it would take to fix. Const Great overall service from this dealership! Came in with a problem and didn't know how much it was going to be or how long it would take to fix. Constantine explained everything that was going to happen to my car, and even called to update me when the problem was found and how much it was going to cost to fix it. This place will any any question you have and won't feel pressured to agree to anything you're not comfortable with. More
Customer Experience You guys rock and excel in customer satisfaction and service! I'm always at ease when you service my Honda. Thanks for always taking care of my need You guys rock and excel in customer satisfaction and service! I'm always at ease when you service my Honda. Thanks for always taking care of my needs. More
Great first impression We are new to Houston-looking for somewhere to service our Honda Pilot. We were scheduled the next day. Darnel took care of us- he was very friendly, We are new to Houston-looking for somewhere to service our Honda Pilot. We were scheduled the next day. Darnel took care of us- he was very friendly, professional, and thorough. He wasn't pushy with the things that were optional. Our first impression of this dealership is top notch and we will continue to take our vehicle there. More
Great service I had an excellent experience at Russell and Smith Honda. Work was done in a timely manner. My service writer was very professional. I will recommen I had an excellent experience at Russell and Smith Honda. Work was done in a timely manner. My service writer was very professional. I will recommend this dealer to all my friends and family. More
Great service Very good service was provided to me and car was thoroughly examined before it was returned to me to make sure eveyrhing was working well. Thank you! Very good service was provided to me and car was thoroughly examined before it was returned to me to make sure eveyrhing was working well. Thank you! More
Excellent service The communication was great and final price was actually lower than quoted due to discounts. Darnell did a great job and I would definitely use him a The communication was great and final price was actually lower than quoted due to discounts. Darnell did a great job and I would definitely use him again. More