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Russell & Smith Honda - Service Center

Houston, TX

4.8
396 Reviews

396 Reviews of Russell & Smith Honda - Service Center

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March 25, 2019

Great job Rolled in as a walk, mike came out answered all my questions let me know what’s to expect, had lunch next door by the time I walked back car was being More

by damien p robinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike mendehall, Jeanne Colbert
Mar 27, 2019 -

Russell & Smith Honda responded

Thank you for the glowing review! We are delighted to hear that our staff helped in giving you such an excellent service experience with us! We appreciate having you as a customer and hope you come back to see us again soon!

March 24, 2019

Experience went well My experience went very well at Russell & Smith Honda. Alex did a fantastic job making sure car got the proper care it needed and I am very greatful More

by Valyncia 24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 26, 2019 -

Russell & Smith Honda responded

Thank you for the 5-star review! We're glad you enjoyed your experience with our staff. We appreciate your business and look forward to your next visit.

March 21, 2019

Easy breezy...this time. There's always a little bit of trepidation for me going to dealerships for service, wondering if I'll be lucky enough to find an advisor who's friendl More

by traceeteddi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Vasquez
Mar 22, 2019 -

Russell & Smith Honda responded

Thank you for taking the time to share your experience! We’re glad Andy could provide an enjoyable experience for you. We take customer feedback very seriously and try to continually provide the best service to our customers. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

March 17, 2019

Great service Everything was transparent and quick. Felt very welcomed and was told exactly what will happen throughout the process. I will definitely be back for f More

by milu211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Mar 19, 2019 -

Russell & Smith Honda responded

That's what we like to hear! We strive to make every visit to our service department as efficient and transparent as possible. If we can help you further in any way, please let us know!

March 15, 2019

Great Service Great overall service from this dealership! Came in with a problem and didn't know how much it was going to be or how long it would take to fix. Const More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Mar 18, 2019 -

Russell & Smith Honda responded

Ben, thanks so much for sharing your experience with us! It's so awesome to see that Constantine was able to make your experience with Russell & Smith Honda a smooth one. Thanks again for the 5-star review. It is greatly appreciated!

March 15, 2019

Customer Experience You guys rock and excel in customer satisfaction and service! I'm always at ease when you service my Honda. Thanks for always taking care of my need More

by klopez12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
March 12, 2019

Great first impression We are new to Houston-looking for somewhere to service our Honda Pilot. We were scheduled the next day. Darnel took care of us- he was very friendly, More

by cjmullahy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnel Frank
March 07, 2019

Great service I had an excellent experience at Russell and Smith Honda. Work was done in a timely manner. My service writer was very professional. I will recommen More

by CMARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnel Frank, Rene Luna
Mar 11, 2019 -

Russell & Smith Honda responded

Thank you for letting us help with your service! We appreciate your recommendation and your kind feedback. Please let us know when we can help again!

March 03, 2019

Great service Very good service was provided to me and car was thoroughly examined before it was returned to me to make sure eveyrhing was working well. Thank you! More

by Cfyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine
Mar 05, 2019 -

Russell & Smith Honda responded

Thank you so much for your feedback! We are excited to hear that you had a great visit with very good service and look forward to seeing you again!

February 24, 2019

Excellent service The communication was great and final price was actually lower than quoted due to discounts. Darnell did a great job and I would definitely use him a More

by James H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Frank
Feb 26, 2019 -

Russell & Smith Honda responded

Thanks for the great review James! We are happy that Darnell could do such a great job and we look forward to having you back!

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