Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Russell & Smith Honda - Service Center

Houston, TX

4.7
465 Reviews
Call Service Center (713) 965-6823

465 Reviews of Russell & Smith Honda - Service Center

Sort by
April 09, 2024

I needed to take my car on a trip and Ricky Ahmed and the crew made sure the parts were in the next day and I was able to get the work done in time. More

by Mary S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Ahmed
Report | Print
April 04, 2024

Jessica was the service provider and she was wonderful. She greeted me very find and professionally. She guided me with my car needs without pressure. More

by msmillia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 05, 2024 -

Russell & Smith Honda responded

Thank you for your time leaving your feedback for Jessica! It's great to hear she took good care of you during your recent visit. If you need anything else, please let us know. Thank you.

March 27, 2024

Zachary is very professional and always provides courteous service. He explains in details all recommendation More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Apr 05, 2024 -

Russell & Smith Honda responded

We appreciate your feedback for Zachary and we look forward to helping you again. Take care.

March 27, 2024

Consistently provides great customer service whether it is from buying a car to having it serviced. I never have experienced any issues. More

by Oliveoil806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Today I worked with Esteban in Service
Report | Print
Apr 05, 2024 -

Russell & Smith Honda responded

It's great to hear that you received great customer service during your recent visit! We look forward to seeing you again. Have a great weekend!

March 20, 2024

I always have great service dealing with Zachary Silva. He has good customers service personality. More

by BryanDIceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Mar 27, 2024 -

Russell & Smith Honda responded

We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

March 19, 2024

Good service. Thomas Nguyen took good care of me he seems to know a great deal about Honda. Also time for waiting was just perfect More

by Nazzal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
Report | Print
Mar 27, 2024 -

Russell & Smith Honda responded

Nazzal, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 18, 2024

The most expensive oil change in Houston with labor charges added to product and disposal More

by Razzafratz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department is not an option
Report | Print
Apr 05, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. Please reach out to our Service Manager, Wes Blair if you have any questions regarding service pricing and he is happy to help. You can reach him at wblair@russellsmith.com. Take care.

March 17, 2024

When I brought my car in for airbags Jessica was there waiting for me . She was very thorough. She even sent me a video of other problems with the car. She gave me an estimate time of repair & she was exa More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 19, 2024 -

Russell & Smith Honda responded

Betty, thank you so much for the positive review! It's great to hear that Jessica was so helpful! We look forward to helping you again. Have a wonderful day!

March 14, 2024

Russell and Smith has always been an excellent dealer ship for all my cars and service. My last visit this week . Service was excellent . Mr Gerardo Cabral the service rep. Provided Excellent service !! More

by Jackiel79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Carbral
Report | Print
Mar 19, 2024 -

Russell & Smith Honda responded

We are so pleased to hear that Gerardo and our service team provided you with excellent service during your recent visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 13, 2024

Always treated as if I were the only customer at the dealership. Cris goes above and beyond expectations More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 19, 2024 -

Russell & Smith Honda responded

It's great to hear that our team always treats you with great customer service! We are so happy Cris went above and beyond during your recent visit. Thank you for your time and we look forward to serving you again. Have a wonderful day, Stan.

1
...
15
16
17
...
47