Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
395 Reviews of Russell & Smith Honda - Service Center
Sort by
December 19, 2023
The service technicians at Russell & Smith Honda are outstanding. They keep me updated as I wait. They know what they are talking about. Thank you for having such a great team. outstanding. They keep me updated as I wait. They know what they are talking about. Thank you for having such a great team. More
by Nancy Clark
Employees Worked With
Service Department
December 14, 2023
Good customer service. Pleasant representative & very good updating the customer for the progress of the job.The waiting area is clean. Pleasant representative & very good updating the customer for the progress of the job.The waiting area is clean. More
by teresitagarcia2828
Employees Worked With
Nicholas
March 05, 2023
In Russell & Smith Honda , March 2023 Mr. Thomas Ngugen, was my service advisor, great job! I had a problem with window of my Honda HR-V 2018, and my car was out off warranty, but Mr. Th Thomas Ngugen, was my service advisor, great job! I had a problem with window of my Honda HR-V 2018, and my car was out off warranty, but Mr. Thomas surprised me by informed me that still I have extended warranty on my car, witch I did not know. Thomas is polite, knowledgeable, & excellent to customer concerns; makes customer satisfaction; he fix more things on my car. Process was done in a timely manner. Overall, I would like to say thanks to Thomas and I recommend him as a excellent service advisor. Marcy Y More
by Marcy say thanks to Thomas Nguyen
Employees Worked With
Thomas Nguyen, Service Advisor
September 07, 2021
I brought my car in to have the splash shield fixed on my car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that too. I said ok. The cap for the mirror was on back order so they'd call me when it came in. Around 3 weeks later I called literally 6 times trying to ask about the mirror cap to no avail and noone ever called back. Eventually I drive down there in person to be told oh it's not in yet and they have no idea when it will ever be there.the car sounds like the splash shield is bad again and also lots of warning lights are coming on in the car take it in again. they inform me the splash shield is damaged not their fault just a huge coincidence they tell me. Also that I had a bad wheel bearing on that same wheel to which I reply that was something they were supposed to fix last time. I don't have time to wait for the car today so I take my car and leave. Guess what first turn I make my car makes a terrible metal grating sound I contact them immediately since it didn't make that noise before and they blew me off saying they didn't do anything to the car. More
by Res.john
Employees Worked With
Service department
