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Russell & Smith Honda - Service Center

Houston, TX

4.8
395 Reviews
Call Service Center (713) 965-6823

395 Reviews of Russell & Smith Honda - Service Center

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January 13, 2024

Thomas was amazing. Best customer service I have had in a dealership. He was knowledgeable, friendly and honest in his recommendations. I would totally recommend getting More

by Sindy Estrella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Jan 16, 2024 -

Russell & Smith Honda responded

Good morning, Sindy. It's great to hear that Thomas took good care of you during your recent visit. We appreciate your recommendation and we look forward to helping you again. Have a great day!

January 12, 2024

Prompt, friendly service at a reasonable price. Knowledgeable service department and great communication. Always a pleasure to deal with. More

by wctyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 16, 2024 -

Russell & Smith Honda responded

We are very happy to have provided you with such a positive experience! We appreciate your business and look forward to helping you again. Have a great day!

January 09, 2024

The service manager I worked with was very nice, the facilities were comfortable and they explained issues very well. Easy to work with More

by marnaneubauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Winn
Report | Print
Jan 16, 2024 -

Russell & Smith Honda responded

Thank you so much for your positive comments about Russell & Smith Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2024

Great customer service, fast, reliable, and trustworthy! Customer waiting area is always clean, and one way transportation assistance is very helpful. More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Service Advisor
Report | Print
Jan 09, 2024 -

Russell & Smith Honda responded

We are so happy to read such a great review about Russell & Smith Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2024

Had my vehicle serviced on January 2. Service team was very helpful, efficient and courteous. Service was completed in a timely fashion. A truly wonderful experience! More

by melanorpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
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Jan 09, 2024 -

Russell & Smith Honda responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 03, 2024

I find that techs hired by dealership service area are above the mark of excellence More

by sramata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza
Report | Print
Jan 09, 2024 -

Russell & Smith Honda responded

We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

January 02, 2024

My service advisor Thomas was very professional and prompt getting in and out and taking care of my needs More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Jan 09, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 31, 2023

Very efficient, all staff members are friendly and knowledgeable. They make it easy for me. They also went their way out to help me what I need. Thank you! Keep up the good work! More

by Cassandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from collision
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December 27, 2023

Easy and smooth visit advisor was very professional throughout the wait time keeping us updated More

by arguetaj_723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rune Smith
Report | Print
December 24, 2023

It was a very friendly visit. My needs and questions about the car were met with appropriate responses. More

by Shao Chee Sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Dec 29, 2023 -

Russell & Smith Honda responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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