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Russell & Smith Honda - Service Center

Houston, TX

4.8
394 Reviews
Call Service Center (713) 965-6823

394 Reviews of Russell & Smith Honda - Service Center

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January 24, 2024

Service person Tran was very explanation on my Suv I will us him next visit More

by jamequito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
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Jan 26, 2024 -

Russell & Smith Honda responded

Hi Jamequito, we are very happy to have provided you with such a positive experience! We look forward to seeing you again.

January 23, 2024

Friendly staff however wrong set of keys were attached to my paperwork. Concerning bc someone else had my key fob. Car could’ve been stolen. Also no car wash was given with the oil change. Oil level still sh More

by Landmarkmgmt.4
Recommend Dealer
Yes
Employees Worked With
GERARDO CABRAL
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Jan 26, 2024 -

Russell & Smith Honda responded

It's great to hear that our staff provided you with friendly service, but we regret to hear that our team attached the wrong set of keys to your paperwork. If you would like to discuss your experience in more detail with our service manager, Wes Blair he's available at wblair@russellsmith.com. Thank you for your time.

January 19, 2024

Service was completed and Jessica answered every question I had and made sure that everything thing I needed was taking care of before I left the dealership. More

by joseph_robertson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 26, 2024 -

Russell & Smith Honda responded

Hi Joseph! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

January 18, 2024

They were ready for me upon arrival. Very friendly and efficient. No problems at all More

by mishmosh35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky, Zachary
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Jan 26, 2024 -

Russell & Smith Honda responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

January 18, 2024

My visit at Russell and Smith Honda was great thanks too Zachary Silva and Brian. More

by BryanDIceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva and Brian in the Service Department
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Jan 26, 2024 -

Russell & Smith Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Russell & Smith Honda! We do hope we can be of assistance in the future. Take care!

January 18, 2024

I appreciate your service. Every time when I came to service all staff nice and punctual, friendly employees. Thanks More

by surafel Haile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Russell & Smith Honda responded

Surafel, we're happy you found our staff to be so supportive during your experience here at Russell & Smith Honda. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 17, 2024

Excellent service team - jessica gonzalez is an awesome servixce advisor and great having a female On the team More

by Belinda.Arreola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica gonzalez
Report | Print
Jan 26, 2024 -

Russell & Smith Honda responded

Belinda, we are glad we could help! We are happy to pass along your comments to Jessica and we look forward to helping you again. Have a great weekend!

January 15, 2024

I always have a good experience on my honda dealer at russel and smith honda on "2900 southloop W houston, TX 77054 USA" the brat service always! Thank you! More

by Vlad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas c tran 995035
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Jan 26, 2024 -

Russell & Smith Honda responded

We appreciate your positive review about your recent experience with us! We hope you have a great day!

January 15, 2024

My service advisor was helpful, smooth check-in, got a rental car easily, he assisted in making my transfer, and I got my car back quickly. I appreciate the excellent service. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Jan 26, 2024 -

Russell & Smith Honda responded

Good morning, Lee. It's great to hear that our team provided you with a helpful and smooth check-in and efficient service. We appreciate your business and we look forward to helping you again. Have a great day.

January 13, 2024

Thomas was amazing. Best customer service I have had in a dealership. He was knowledgeable, friendly and honest in his recommendations. I would totally recommend getting More

by Sindy Estrella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Jan 16, 2024 -

Russell & Smith Honda responded

Good morning, Sindy. It's great to hear that Thomas took good care of you during your recent visit. We appreciate your recommendation and we look forward to helping you again. Have a great day!

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