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Russell & Smith Honda - Service Center

Houston, TX

4.7
463 Reviews

463 Reviews of Russell & Smith Honda - Service Center

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June 11, 2024

Awesomeness Excellent Amazing Concerned Caring Great customer service Helpful Understanding Knowledgeable Inviting Relaxing Peaceful environment More

by Thank you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boubacar Kouyate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Birden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Garcia-Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Smith , Henry Reece, Michael Hernandez, Husain Hasanzada, Kenneth Ha
June 08, 2024

I was immediately greeted, by Esteban. He was knowledgeable, kind, and very professional. Although, they were busy, the work was completed in a reasonable amount of time. I would highl More

by lcarrion18
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Esteban
June 06, 2024

From the first time I walked into the dealership one year ago to my first experience with the service department, I have had the best experience. Everyone from Ian Nylander who sold me my vehicle to Ryne Smi More

by srkmom1.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith , Ian Nylander
June 03, 2024

needed electrical system repair and additional service The dealer is close to the senior housing facility and convenient for access More

by robertpatterson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
June 02, 2024

Ryne quickly attended to my car, put me on the cue and what was best is he listened to all my concerns and answered all my questions. Very attentive young man! Good on you Smith and Russell for having hi More

by normarogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 31, 2024

I received the info I needed and the service was completed in exactly the amount of time I was expecting . More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
May 31, 2024

The service was great! The staff is very nice and helpful. I liked that they explained the service needed and provided. More

by Graciela rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne smith
May 31, 2024

The customer service and attention to detail was outstanding and the lobby and coffee table was excellent More

by Tstepney45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 31, 2024

My advisor Thomas Nguyen was very helpful and courteous. He addressed all my concerns and issues with the techs and the whole process was very smooth compared to the prior visits More

by jobinxavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
May 30, 2024

My experience was excellent from beginning to end. I made my appointment online very quickly. I was seen as soon as I arrived, even though I was 15 minutes early. My advisor Zach was personable and kn More

by Lokimom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Silva
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