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Russell & Smith Honda - Service Center

Houston, TX

4.8
393 Reviews

393 Reviews of Russell & Smith Honda - Service Center

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February 04, 2024

Not sure if it was because of the weather, but it was only an hour and a half until my car is ready. Customer service was A1 didn’t try to upsell me on anything and we’re very helpful on a rainy day. We More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Feb 22, 2024 -

Russell & Smith Honda responded

Good morning, Nunya. Thank you for your 5-star rating for our team. It's great to hear that they took good care of you during your recent visit. Please let us know if you need anything else. We look forward to helping you again. Take care.

February 04, 2024

The rep Thomas Nguyen is always thorough and keeps me informed. The service is trustworthy—a word I rarely use these days. Thank you. Michael Jamail More

by mjamail@dioceseofbmt.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Thomas Nguyen
Feb 22, 2024 -

Russell & Smith Honda responded

Thank you so much for your 5-star rating for Thomas and our team! We look forward to helping you again. Have a great day!

February 03, 2024

Courteous and efficient. Vehicle was ready earlier than promised. Everything explained well and no pressure or hard sell tactics. More

by england77056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 06, 2024 -

Russell & Smith Honda responded

We appreciate you taking the time to leave us this feedback and a 5-star review! It's great to hear that our team took good care to provide courteous and efficient service with no pressure. We look forward to helping you again. Have a great day!

February 02, 2024

Andy was very helpful in picking out the best vehicle for my needs. I had a great buyinhg experience. More

by Juli07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Russell & Smith Honda responded

We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

January 28, 2024

Mr. Nicholas did a very good job, so professional. Explained all the details. Was patient with my questions. I am so satisfied with his costumer service. More

by My Cope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Nicholas
Feb 02, 2024 -

Russell & Smith Honda responded

Thank you for your kind review; we are happy to pass along your comments to Nicholas here at Russell & Smith Honda! If you're ever in need of more help, please let us know!

January 27, 2024

Nicholas was very prompt, personable, and professional. I give him 10 on a 10 point scale. More

by Fsutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Feb 02, 2024 -

Russell & Smith Honda responded

Good morning. We appreciate your positive review about your recent experience with Nicholas and our team. We look forward to your next visit! Take care!

January 26, 2024

I have only used their service department but it has been very attentive and the issues have bern resolved in a very timely manner. More

by mishmosh35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky, Zachary Kuhn, Kenneth Ha
Feb 02, 2024 -

Russell & Smith Honda responded

Thank you so much for your positive comments about Russell & Smith Honda! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2024

Although they could not find my appointment (I probably made a mistake in scheduling), they took my car to perform the requested service right away. They did a great job and the work was done quickly. More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
Feb 02, 2024 -

Russell & Smith Honda responded

Hi Toni! We're so happy we were able to help you out! Thank you, and have a fantastic day!

January 26, 2024

My service agent was polite efficient and knew what had to be done . He gave me estimates for those things that were needed and the work was done. A not-unpleasant experience. More

by EP
Recommend Dealer
Yes
Employees Worked With
I do not know their names
Feb 02, 2024 -

Russell & Smith Honda responded

It's great to hear that your service agent was polite and efficient during your recent visit. If you have any further questions, please give us a call. We're always happy to help!

January 24, 2024

Service person Tran was very explanation on my Suv I will us him next visit More

by jamequito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
Jan 26, 2024 -

Russell & Smith Honda responded

Hi Jamequito, we are very happy to have provided you with such a positive experience! We look forward to seeing you again.

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