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Russell & Smith Honda - Service Center

Houston, TX

4.8
393 Reviews
Call Service Center (713) 965-6823

393 Reviews of Russell & Smith Honda - Service Center

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February 20, 2024

Always excellent service at Russell & Smith. If the work takes a while, the waiting area is comfortable and convenient, and the warranties and work are strong. More

by My silver baby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith
Report | Print
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you for taking the time to leave a review for us at Russell & Smith Honda. We're happy we could meet your expectations! We look forward to seeing you again. Take care.

February 17, 2024

As usual it was very straightforward advising and speedy service considering it was a Saturday. More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza
Report | Print
Feb 22, 2024 -

Russell & Smith Honda responded

Thank you for sharing your positive experience! We appreciate your business and look forward to helping you again. Take care.

February 13, 2024

Efficient, friendly, trustworthy, capable. They know what they are doing and they take good care of you and your vehicle. More

by Nhall90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
Report | Print
Feb 22, 2024 -

Russell & Smith Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Russell & Smith Honda! If you're ever in need of more help, please let us know!

February 13, 2024

Russel and smith Honda in Houston has always taken care of me , when getting my vehicle serviced More

by Lilwimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gonzalez
Report | Print
Feb 22, 2024 -

Russell & Smith Honda responded

We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2024

This dealership is professional and efficient. My visit went very smoothly. Highly recommend visiting this site. More

by myyahjwest
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza
Report | Print
Feb 22, 2024 -

Russell & Smith Honda responded

We are glad we could help! We appreciate your recommendation and look forward to helping you again. Take care.

February 11, 2024

Customer service was excellent and informations were communicated as regards the status of my car repair. Finally my car has bounced back. Thank you honda and Esteban in particular More

by Chidinma Nwoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Feb 13, 2024 -

Russell & Smith Honda responded

We are so happy that Esteban helped take good care of your vehicle during your recent visit. We look forward to your next visit! Take care!

February 10, 2024

Dealer was quick to take care of my car! Would come back again for service More

by frank.marinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Russell & Smith Honda responded

Good morning, Frank. We appreciate your feedback and we look forward to seeing you again. Please don't hesitate to reach out if you need anything else. Have a great day!

February 07, 2024

Zach Silva is an outstanding service advisor. His general manner inspired confidence. He was efficient. He was on top of communicating with me by text and by phone. He explained all suggest repai More

by grgscmp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Silva, service advisor
Report | Print
Feb 12, 2024 -

Russell & Smith Honda responded

Thank you for your recent review for Zach and our team! It's great to hear that he was communicative and efficient during your recent visit. We look forward to your next visit! Take care!

February 06, 2024

Great service and fast. No complaints from me. Rep was quick and communicative about options More

by ronniepina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 13, 2024 -

Russell & Smith Honda responded

Ronniepina, we are so happy to read such a great review about Russell & Smith Honda! Thank you again for the great review! We look forward to seeing you again.

February 05, 2024

The service was center agent was friendly and courteous. He came out right away to help us and ask what we came in for. Esteban kept us informed until car was ready. Even helped enter our cell phones bac More

by Diamantina_marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Meza in the service dept.
Report | Print
Feb 13, 2024 -

Russell & Smith Honda responded

Diamantina, thank you for your kind review; we are happy to pass along your comments to the team here at Russell & Smith Honda! If you have any further questions, please give us a call. We're always happy to help!

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