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Russell & Smith Honda - Service Center

Houston, TX

4.8
392 Reviews

392 Reviews of Russell & Smith Honda - Service Center

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March 08, 2024

Very Clean, organized and everyone was very respectful and courteous and attentive. The time that I waited was appropriate for the work that I had to have done. More

by marckusmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 13, 2024 -

Russell & Smith Honda responded

It's wonderful to hear about your recent visit. We strive to provide your customers with a welcoming service area and courteous staff. It's great to hear that was your experience and we are grateful for your business and feedback for our team! Please don't hesitate to let us know if you need anything else. We look forward to serving you again. Take care.

March 07, 2024

excellent customer service, fast and efficient. on time and highly recommended. will surely comeback as a valued cutomer. More

by Antonio
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Antonio. Thank you for your kind words for our team. We appreciate your recommendation and look forward to helping you again. Have a wonderful day!

March 06, 2024

The service I received today was pleasant, smooth, and easy. Gerardo is always an excellent Service Advisor! More

by carolrobertsonwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Carol! We love hearing about our service team, and it's great to hear that Gerardo provided you with top-notch service! Please let us know if you need anything else. We look forward to helping you again. Take care.

March 05, 2024

Service department is always very helpful. Ryan Smith is the best. He always remembers his customers and their vehicles service history. He will check my suv in early August before my extended More

by daddooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how Ryan and our team did. We look forward to helping you again. Have a great day!

March 02, 2024

As previously implied in my earlier message,this dealerships has always provided outstanding service. I appreciate the friendly, professional manner offered by all their employees. More

by kathy1rabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linh H. Phan
Mar 13, 2024 -

Russell & Smith Honda responded

Kathy, we're glad you have had such wonderful experiences with our team! Thank you again for the great review and we look forward to seeing you again.

March 01, 2024

Excellent service. I appreciated the detailed explanation of what each suggested service item meant and which ones needed my immediate attention. More

by Special Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Calaranan
Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased you enjoyed your visit to Russell & Smith Honda! We look forward to seeing you again. Have a great day!

February 29, 2024

I was not notified when my car was ready. My advisor went to lunch and I was left with no knowledge of my car being ready. They didn’t reset my car to show my oil change was at 100 percent. M More

by Shannon Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Russell & Smith Honda responded

Shannon, thank you for taking the time to leave us feedback about your experience with us. We are sorry to hear about your recent experience. Our service manager, Bryan Trevino is available to assist you if you would like to discuss your recent experience in more detail. His email is btrevino@russellsmith.com. Thank you for your time, Shannon.

Mar 01, 2024 -

Shannon Williams responded

I’m going file a complaint with Honda and the CEO of this company

February 23, 2024

Scheduling an appointment was easy. Vehicle was serviced upon arrival and ready in about one hour from arrival to departure. Highly recommend Thomas as service person. More

by M Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen in Service Department
Mar 02, 2024 -

Russell & Smith Honda responded

We are so happy that scheduling an appointment was hassle-free! We appreciate your recommendation and we look forward to helping you again. Have a great day!

February 21, 2024

R& S Honda is a very polite service shop. I like the automated contact they use and thoroughness in the service managers. More

by wmsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Jose Ramirez
Mar 02, 2024 -

Russell & Smith Honda responded

We appreciate the time you took to let us know how our team is doing! It's great to hear you had a good experience with our service department. Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2024

Always excellent service at Russell & Smith. If the work takes a while, the waiting area is comfortable and convenient, and the warranties and work are strong. More

by My silver baby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith
Mar 13, 2024 -

Russell & Smith Honda responded

Thank you for taking the time to leave a review for us at Russell & Smith Honda. We're happy we could meet your expectations! We look forward to seeing you again. Take care.

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