Back

Russell & Smith Honda - Service Center

Houston, TX

4.8
531 Reviews

531 Reviews of Russell & Smith Honda - Service Center

Sort by
July 15, 2025

The personal I dealt with in person and over the phone,seemed very knowledgeable and courteous More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in Service department
July 14, 2025

Jose was amazing! He was very professional and approachable. All my questions were answered and I felt valued as a customer. More

by Ashleyhilts93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rental Car Agent
July 13, 2025

I only went in for repair services, but they were very friendly and helpful in that capacity, with good communication.channels. More

by martyjohn61
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service agent
July 12, 2025

Very professional and exceptional customer service. I really appreciated the updates while the car was in the shop with the technician. I give 10/10 stars;would recommend. More

by Alaina.spiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sauerzopf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Garcia-Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Russel & Smith provide great service. They have polite service people and good, clean waiting rooms. More

by Mmslutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique
July 10, 2025

Very easy to schedule my safety recall appointment. Esteban was very responsive and the service was finished quickly. I appreciated they offered a rental car even though it wasn't needed More

by aman.narayan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
July 08, 2025

Very ethical clean and thorough he was timely. He was thorough. He was good good More

by Laxsunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Birden
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Very helpful and excellent service. Easy to access the service adviser. Quick response to customer's needs. More

by kuoliaou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerado
July 06, 2025

My wife and I were treated with respect and courtesy. The service staff- Thomas Mguyen was very professional! More

by danielfmorillo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen- Service department
July 05, 2025

The service was great, Esteban was incredibly helpful and friendly. I was particularly impressed with the communication about vehicle status, attention to detail, and willingness to go the extra mile. I More

by Ag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
1
...