Russell & Smith Honda - Service Center

Big drop in their quality of service and large increase in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stop in cost along with bad items like using a credit card add on fees at a place that charges hundreds to thousands of dollars. Even my friends have stopped going here in favor of big star Honda. I am not a rep of big star, and I am not a fan of any specific dealership. This place just keeps on driving away customers like me, because they think they have a big pot of gold from the medical center people as their customers. Vote with your feet because I have complained and not even the managers listen despite buying my Honda van from them! More

The dealership had coffee, clean, nice sitting area for customers and customers who had children. The he employees seemed to be very friendly customers and customers who had children. The he employees seemed to be very friendly More

Had a flat tire and immediately Thomas help me to patch my tire I didn’t have to wait that long 😊 my tire I didn’t have to wait that long 😊 More

The sales and service experience here is professional and excellent. Highly recommend both in buying your Honda and for your aftercare. and excellent. Highly recommend both in buying your Honda and for your aftercare. More

Great services he check any recalled I had from my car and I got free donut 🙂 and I got free donut 🙂 More

My experience today was very satisfying. My questions were answered with explanations that helped me determine what my auto needed and what to prioritize. I’m a new resident of Houston and g My questions were answered with explanations that helped me determine what my auto needed and what to prioritize. I’m a new resident of Houston and grateful to find capable and friendly service. The waiting area was very pleasant and clean too. More

Friendly and courteous technician. Explained to me the process. Great service department from the beginning to end. Explained to me the process. Great service department from the beginning to end. More

Great service provided by BJ Salinas. They worked on it for three days great servic They worked on it for three days great servic More

Excellent, caring and professional service. I received prompt service. The best service advisor Gerardo Cabral. Hats off to the excellent and knowledgeable technician Tim. I received prompt service. The best service advisor Gerardo Cabral. Hats off to the excellent and knowledgeable technician Tim. More