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Russell Honda
Sherwood, AR
44 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 44 reviews
September 27, 2019
Dealership has No Principles !!! Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck. Thought maybe a tire Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck. Thought maybe a tire out of balance. Yes. This was a no warranty as is purchase but this vehicle was on the front row and you'd like to think they're a safe purchase. After 2 weeks the shudder got horrible so I took it to Toyota dealer to have it diagnosed. Turns out it had already been diagnosed at another Toyota dealer needing the torque converter changed out. Looks like previous owner went straight to Russell to trade it off. I notified Russell dealership of this by phone and visit. Was told repeatedly that the owner / general manager would call. At this point I've only had vehicle for 3 weeks. No call. I was hoping maybe they would buy vehicle back, maybe help with repairs or at the least call and say tough luck it's Buyer Beware. Vehicle now has to have transmission and torque converter replaced. That's over $7000 through Toyota. Currently having transmission rebuilt. I'm not saying they knew about the transmission but it's looking more like they did. Anyway I'll pay to get it fixed and move on but it's a pretty Sad, No principles dealership when they can't even call you just to say we're sorry or Hahaha we got you. So just remember this as you look at their used vehicle's and they're being so nice to you. They'll forget you like a fart in the wind when you leave with your purchase. More
by Jeff
Employees Worked With
Jimmy Landrum
January 11, 2018
Excellent! Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runar Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runaround. If you need service, the Service is excellent as well. They don't do anything to your car without your permission. They tell you prices up front, nothing is hidden. More
by thomasr1950
Employees Worked With
Al D.
December 31, 2017
2014 accord Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and re Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and repair it quickly, but really concerned. More
by stuttgart
Employees Worked With
Paul
November 22, 2017
GOT BURNT AFTER BUYING 7 VEHICLES FROM RUSSELL HONDA After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After being told the vehicle would arrive in 3 weeks then 5 weeks etc etc it actually took 2.5 months. That part was not their fault but was their fault is they broke the contract once the vehicle finally came in they wanted to give me less than what we agreed to in writing. The Honda Civic that I was trading had less than the national average in miles and still had far less than the national average for a 2 year old vehicle when the new car arrived. I was told the reason "Used vehicles depreciate every month" by the math they were offering the Honda Civic I was trading would be worth only 20% of its original value at the end of the 5 year term regardless of the miles. I even tried to talk to manager and they told me "It is a fair offer on my trade in" Buyers beware!!!! More
by john123
Employees Worked With
SALESMAN
September 09, 2017
Service Consistency I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it a point to come by and say hello. I forgot my correct service appointment time and was over 30 minutes late. I appreciate Nick Tate for being understanding of my forgetfulness. He called my cell as soon as the service was complete, and was very detailed in making sure I was aware of the condition of my car, and what recommendations I may consider on future visits. I was also impressed with the fact that when the service was complete, Nick didn't just hand me my key and say, "it's out front." He took 2 minutes to walk me towards the vehicle until he was confident that I recognized where it was parked. That's going the extra mile. That's the Russell Difference. My wife has free oil changes for life on her vehicle at another dealership. We left Russell and I followed my wife to her dealership. I would have loved to have video taped that experience so you can see just how the Russell service department is setting the bar for customer service. From the moment we pulled up to the service bay at my wife's dealership, it wasn't comical - it was just a joke. I appreciate each and every Russell associate. If you ever disappoint me, trust me, I will let you know. But with your dedication and consistency, that is not a concern of mine. More
by Favored First
Employees Worked With
Nick Tate, Neil Nesler
March 05, 2017
Drive the extra mile to receive the extra customer service! Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extende Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away with something that will benefit you as a Honda owner. More
by Favored First
Employees Worked With
Keith Tilley, Carlos, & Joseph Sowell, Neil Nesler
October 19, 2016
Honest service advisor Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned se Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees. More
by Honda Element
Employees Worked With
Carlos
July 09, 2016
Great customer service Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda. More
by Happycustomer
Employees Worked With
Jimmy Landrum
June 06, 2016
Great experience and all I needed was a key made The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in a week no matter what the issue is - and without the smile. I have bragged about these people to everyone at work, and my family and friends. More
by Heidi
Employees Worked With
Carlos, Daryl
March 25, 2016
Service Visit Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Hond Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments. More
by Steven Dobbins
Employees Worked With
Keith Tilley, Bobby Sweet, Nick Tate, Adam Livingstone, Carlos Galan
