Russ Milne Ford

I have purchased 4 new cars from Russ Milne ( 2 at a time ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( on the Edge) was not working ( approx 3 months old ). Was given the old "no problem found" I was not happy but because the vehicle was new, I thought I would get it taken care of "next time". Well, next time was about a year later and the told me they would "fix" it. When they were done, it looked like someone put a band aid on it! I could see the "fix" through the rear view mirror. I asked Mr Milne to look at it and he would not telling me it was an approved fix. We ended settling on ME paying $200 out of my own pocket to repair a vehicle still under a bumper to bumper warranty!!! Later in the vehicles history, I brought it in for some rust under the hood. During the repair they scratched the hood in four places in the front and also dropped, bent and removed paint down to the metal at the point of impact on their cement floor. To top it off, they put the hood back on the vehicle in hope (I'm guessing) that I would drive it out without noticing. Fortunately I did notice. The dealership did fix the damage they caused. I told the bump shop mgr that he knew as well as I did that, had I driven the vehicle home and noticed it later I would have received the old " sir, we can't say with certainty that the damage happened here so we cannot cover the cost of repair". There was no response. I also brought my Focus in for the second "no problem found" visit recently. My wife and I both work, and I work in the auto supplier business. Both "no problem found" visits were later diagnosed. Do these people really think that I have nothing better to do than come in (and pay for a car rental) just to screw with them? Really? Russ Milne Ford is a very nice dealership in it's appearance. The sales people are courteous, I could never justify giving them any more of my money. Bottom line is simple, I don't trust them. I am not unhappy with Ford products. Never again from Milne Ford. More

I Purchased A 2007 Ford Edge from Russ Milne Ford, on 10-14-2010. Paid in cash. On 2-14-2012 I took the car in for getting bad mileage, was averaging 13.4 miles @ gallon of combbined city and highway dri 10-14-2010. Paid in cash. On 2-14-2012 I took the car in for getting bad mileage, was averaging 13.4 miles @ gallon of combbined city and highway driving,computor in car said 15.6,average 19. One hour later they called me and rhat the car was ready to be picked up. I asked them what did you find wroing? They took it on a test drive,and hooked it up to a computor. drove it 7.2 miles and averaged 20 miles a gallon. And then charged me $90.00for service charge. I also bought a full warranty for $1,899 for 60,000 Miles. I showed them 2 receipts when i purchased gasoline,the last fillup was on 1-30-2012,I had 173 miles on the odometer and purchase 12.548 gallons of gas. 173 Divided into 12.548=13.7 MILES A GALLONG NOT 20 AS THEY CLAIM, i told them this result was unacceptable, and I would not pay the 90.00 Dollars, buth then my wife paid it,I want this matter fixed the sticker on the windshield says 18 City, 25 Highway. The General Manager then talked to me, he calmed me down,and spoke to me respectfully, told me to came back in April,when the weater was warmer, and they would not charge me the 90 dollars. The bottom line,my problem was NOT TAKING CARE OF!! I then contaced Ford Motor CO. they told me that they can do nothin for me,but to take the car to another dealership, and if I want they have to refund me fot the warranty of 1,899 Dollars. More