Russ Milne Ford

Service Dept We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear d We bought a 2010 Explorer used from another dealership and purchased the extended warranty. Roughly 20,000 minutes miles when we bought it. The rear differential went once and was replaced. The same symptoms began to happen again at about 90,000 miles. The warranty was good until 100,000 miles. Brought it in to Russ Milne and they told me that the fluid inside the rear differential was "contaminated". They only removed the drain plug and asked for permission to tear the whole thing apart but said it would cost $500 if it were not covered under warranty. This would have been fine but in the same sentance they were telling me that due to the fluid being "contaminated" it would not be covered, no matter what they found inside. They told me that the reason for the contaminated fluid was possibly due to the vehicle being submerged in water. They gave an example of a flood or putting a boat in the lake. I told them that neither had happened and actually nothing had ever been pulled with the truck since we owned it. I asked to speak with the service manager and was told he was not in. I was put in touch with the Asst Service manager (Ray) who was unbelievably rude and unwilling to help. He told me that due to the fluid being "contaminated" that they would not cover the obviously bad rear differential. He said that "it was not his job" to figure out how the fluid was contaminated and that "the driver should know". This vehicle has never even seen a dirt road and is very well taken care of. I told them to get my vehicle ready for pick up and that I would never be coming back to this dealership again. I took the vehicle to Mike Dorian Ford and explained my experience. They found it very odd and said that it was Ford that determines whether a warranty issue is covered not the dealership and after hearing and driving the vehicle they agreed that there was an issue. About 10 days later my vehicle was fixed. The rear differential had to be completely rebuilt and a front wheel bearing was replaced. ALL COVERED UNDER WARRANTY. If the Asst Service manager (Ray) is speaking to others the way he spoke to me I can understand why there are so many negitive reviews about the service at Russ Milne. I would advise anyone who ownes a Ford to not get it serviced there. More

Ripped off from the service department We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 wee We took our 2006 Expedition to the service department because it was running very rough. A tune up was performed and the the truck ran good for 1 week. We brought the truck back with the same symptoms as the first time. This time it was recommended that we replace the solenoids. The truck ran good for about 2 weeks. We brought it back for a 3rd time and this time it was recommended that the engine be rebuilt. Unwilling to do this I had the truck towed to another garage. They found the problem right away. A used solenoid was placed in the engine and had a tear in protective mess. So the solenoid that we just payed over $500 to be replaced had to be replaced again. We have now had the truck running great for the last month. I WOULD NEVER RECOMMEND RUSS MILNE FORD FOR ANYTHING. More

Sales was okay finance department a joke If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( th If you are planning on buying a used car here, finance it elsewhere. I have great credit and "the best" rate I could get was 12.5 % interest rate ( they supposedly use a plethora of lenders). Went home and refinanced it at 4.5 % at a local credit union. More

Sold me a lemon! I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another rep I purchased a 2011 Ford Flex from this dealership in In February of 2015. Since then I've had one $1,300 repair. And now I'm headed to get another repair of the same problem for over $1,000. I wouldn't be as upset if Russ Milne Ford hadn't completed the first repair to begin with. This vehicle has been nothing but expensive issues since . I purchased a short 7 months ago. My salesperson John Mann was very nice and that's where of the positive experience ends. I'll never buy another Ford vehicle. in addition I would never buy another vehicle from Russ Milne Ford. This is been the worst experience I've ever had with a car. More

Service Department I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I ha I called the service department Tuesday 09/29/15 after I went to get my oil changed on my 2015 Ford Fusion SE. The oil Chang company told me that I had to take my car asap to the dealership because of a major transmission leak. I called the man I spoke with was very short in his tone and told me that he couldn't get me in until 10/28. That's not the problem. When I told him I had young children and what if I broke down he said very sarcastically " looks like you'll have to call road side assistance". Then I asked about a rental he said " $30.00 a day". I felt as though i was bothering him. When I got off the phone with him I called Bill McDonald Ford in St.Clair. What a relief! They were very sympathetic and felt bad that they couldn't get me in until 10/01. 2 days later. They also gave me a FREE loaner. I understand that places are busier than others. You should always be kind though. Customer Service, when dealing with the public is everything! I didn't get this man's name and I'm not out to get him in trouble. I just believe he needs to learn what customer service is. More

TREATED LIKE A JERK BY A SALESMAN, MR. FRANK SINATRA THE MOST AWFUL EXPERIENCE EVER. TODAY I WENT TO SPEAK TO FRANK SINATRA @ RUSS MILNE FORD (YES THAT IS SUPPOSEDLY HIS NAME, BELIEVE IT OR NOT) AND I A THE MOST AWFUL EXPERIENCE EVER. TODAY I WENT TO SPEAK TO FRANK SINATRA @ RUSS MILNE FORD (YES THAT IS SUPPOSEDLY HIS NAME, BELIEVE IT OR NOT) AND I ASKED HIM FOR A GOOD DEAL ON A LEASE ON A MID SIZE VEHICLE WITH MODERATE OPTIONS PKG AND WHEN HE GAVE ME THE PRICES I THOUGH THEY WERE WAY TOO HIGH COMPARING TO OTHER DEALERS I WENT TO IN THE SAME WEEK. I TOLD HIM I THOUGHT THIS WAS A WASTE OF TIME OF GOING THERE AND HE WAS RUDE AND CALLED ME A xxxxx AND SAID I WASTED HIS TIME. "xxxxx U WASTED MY TIME!" I WAS SO APPAULED. HERE I PLAN ON SPENDING $$ AT THIS DEALERSHIP AND THIS IS WHAT OCCURRED. I HAVE A WITNESS WHO SAW THE WHOLE THING GO DOWN. I MADE A COMPLAINT TO THE HEAD MANAGER AND LEFT HIM A VOICE MAIL AND HOPEFULLY HE WILL RETURN MY CALL. I WILL MAKE MANY REPORTS TO FACEBOOK, TWITTER AND ALSO TO THE BETTER BUSINESS BUREAU ABOUT MY EXPERIENCE HERE. More

Unhappy used car buyer! Test drove a used vehicle told the dealer that the rear brakes did not seem right, and that they were squeeking during the test drive. I also noticed Test drove a used vehicle told the dealer that the rear brakes did not seem right, and that they were squeeking during the test drive. I also noticed on their Carfax report there was an open recall on the vehicle. The dealer told me that the brakes would be looked at by his service department and all recalls would be taken care of prior to me taking delivery. When I picked up the vehicle I was told by the dealer that the brakes were repaired and the recall was also completed. Three weeks later the power steering failed which was what the recall was for. I returned the vehicle to the same dealership and was told by the service manager that the vehicle had never been in there for service, and yes, the recall was open and it required that the steering rack be replaced. On top of that they said no parts were available and they were on back order. We then had to wait two weeks to get the vehicle back without the dealership offering us a loaner in the mean time. Two weeks later the back brakes failed which cost me $400.00 to get repaired along with a front wheel bearing which had failed only available from Ford at $140.00 additional. All this after the dealer assured me their 112 point safety inspection showed the vehicle was in perfect condition! I doubt I will be back to this dealership. More

WORST DEALERSHIP EVER!!!! Customer service sucks! If I could give this dealership 0 stars I would! The service department is horrible! They are a bunch of xxxxxxxx! They are all very RUDE! I will NEVE If I could give this dealership 0 stars I would! The service department is horrible! They are a bunch of xxxxxxxx! They are all very RUDE! I will NEVER take my cars in for service here again! I wouldn't recommend this dealership to anyone! They treat you like a piece of xxxx! I have worked with mike, ray, and Doug they are the worst people ever! I don't understand how they keep peoples business! This is your warning..... DO NOT GO! I wouldn't go to this place if it was the last place in the world! They should consider firing all of them! More

Russ Milne Ford =Worst Service Center Owned my 2014 Ford Raptor for 6 weeks. Turned on the air, and it blew out all warm air. Took it to Russ Milne Ford to get repaired, but they said it w Owned my 2014 Ford Raptor for 6 weeks. Turned on the air, and it blew out all warm air. Took it to Russ Milne Ford to get repaired, but they said it was not covered under the warranty because there was a small hole in the condensor. Hmmmm...it's only 6 weeks old and never leaked anything. They wanted me to pay them $850 to fix it plus $72 for looking at it. I called the dealership we purchased it at (all the way in Ohio) to get their take on the situation. The Ford dealership in Ohio called up Russ Milne Ford, and was told that Russ Milne Ford wasn't willing to "take the risk." I didn't know that spending almost $70,000 on a vehicle, having the air not work after owning it for a little over a month, and expecting it to be covered under the warranty was putting such a big risk on your dealership! The dealership I bought it from is located 3 hours away, but said I could bring it there, and it would all be covered. Lesson learned! Stay away from Russ Milne Ford! More

I have purchased 4 new cars from Russ Milne ( 2 at a time ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( ). Both times my wife and I bought a Focus and an Edge. Shortly after the second purchase I notice one of the lines on the rear window defroster ( on the Edge) was not working ( approx 3 months old ). Was given the old "no problem found" I was not happy but because the vehicle was new, I thought I would get it taken care of "next time". Well, next time was about a year later and the told me they would "fix" it. When they were done, it looked like someone put a band aid on it! I could see the "fix" through the rear view mirror. I asked Mr Milne to look at it and he would not telling me it was an approved fix. We ended settling on ME paying $200 out of my own pocket to repair a vehicle still under a bumper to bumper warranty!!! Later in the vehicles history, I brought it in for some rust under the hood. During the repair they scratched the hood in four places in the front and also dropped, bent and removed paint down to the metal at the point of impact on their cement floor. To top it off, they put the hood back on the vehicle in hope (I'm guessing) that I would drive it out without noticing. Fortunately I did notice. The dealership did fix the damage they caused. I told the bump shop mgr that he knew as well as I did that, had I driven the vehicle home and noticed it later I would have received the old " sir, we can't say with certainty that the damage happened here so we cannot cover the cost of repair". There was no response. I also brought my Focus in for the second "no problem found" visit recently. My wife and I both work, and I work in the auto supplier business. Both "no problem found" visits were later diagnosed. Do these people really think that I have nothing better to do than come in (and pay for a car rental) just to screw with them? Really? Russ Milne Ford is a very nice dealership in it's appearance. The sales people are courteous, I could never justify giving them any more of my money. Bottom line is simple, I don't trust them. I am not unhappy with Ford products. Never again from Milne Ford. More