Russ Milne Ford

Best sister in the world After a terrible accident and I was spun into oncoming traffic my car was beyond totaled. My sister bought me a car to hold over because it'll probab After a terrible accident and I was spun into oncoming traffic my car was beyond totaled. My sister bought me a car to hold over because it'll probably be over a year to settle the case. She appreciated the help with the transaction with Kellie. My other sister also uses your facility for her car repairs. I guess you could say the whole family is a fan. Very professional people that pays attention to detail. More

Smooth The whole experience was great. Kellie made it simple and quick. Answered all our questions and was very thorough I would recommend to my friends a The whole experience was great. Kellie made it simple and quick. Answered all our questions and was very thorough I would recommend to my friends and family More

Purchased Brand New 2017 Ford Fusion Purchase was smooth and easy. Kellie Kraemer was very helpful and friendly. I would highly recommend this dealership to anyone purchasing a vehicle. M Purchase was smooth and easy. Kellie Kraemer was very helpful and friendly. I would highly recommend this dealership to anyone purchasing a vehicle. My experience was great and I did not have any issues. The environment was welcoming and all of the employees were nice. I had a great overall experience. More

Rick Winchester was a wonderful salesman. Rick went out of his way to find us the Pickup truck we were looking for, took the time to show us all the features. Rick went out of his way to find us the Pickup truck we were looking for, took the time to show us all the features. More

Rick Winchester was a wonderful salesman. We had a good experience with the SUV. Rick showed us the buttons on the front screen. We weren't giving a book for instructions. We need one soon. P We had a good experience with the SUV. Rick showed us the buttons on the front screen. We weren't giving a book for instructions. We need one soon. Please send it to our address. A book for a 2018 Flex. Send it. Too 7007 Metropolitan Parkway Unit 938 Sterling Heights, MI,48311. Thank Rick Winchester for all his help. More

Purchased a 2017 F150 Purchase was easy - no complications. The person I dealt with was very friendly and outgoing and gave recommendations and easily accommodated my requ Purchase was easy - no complications. The person I dealt with was very friendly and outgoing and gave recommendations and easily accommodated my requests. Have dealt with the same person for my last 3 vehicles. More

Service Department Epic Fail! If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed par If you value your time and want to be treated fairly, I recommend having your Ford serviced elsewhere. I recently booked an appointment, confirmed parts were available and made arrangements to deliver the truck for service including arranging rides to and from the dealer. The following day after dropping off the truck, I was informed that the parts were "broken" they would need to reorder and I would have to reschedule service. This was a recall issue. We brought the vehicle down from up north for service. Bringing it back is a major undertaking. They did do the front end alignment that we requested, charged $90.00 to perform a "four" wheel alignment on a two wheel drive Ranger, not sure how that is even possible, there is no adjustment for the rear wheels. When I asked the service writer he said they check a bunch of stuff. I will NEVER be be back for service. There is a reason this dealer has a collection of one star ratings, the culture is obviously not customer focused. More

Awesome, super fast, great truck, and great deal I've been working out of town, and had been talking to other dealers and dealerships. They couldn't give me a straight answer on lease for a new F150. I've been working out of town, and had been talking to other dealers and dealerships. They couldn't give me a straight answer on lease for a new F150. I finally got in contact with Dennis Willard at Russ Milne Ford on Hall road. Dennis set up an appointment for me, I came home and went to see him on a Friday. I got straight answers, we searched 6 or 7 different trucks and prices, and Dennis found a great deal for me on an F150 Sport. I feel the best time I've ever spent looking for a vehicle. We closed the deal, he took care of the paper work, I called my insurance for a certificate, he had a new tonneau cover put on the truck, walked me though some of the features, programmed my phone into it, and gave me the keys all with in 2 1/2 hours from the time I sat down to the time I drove away. So I've put about 1000 miles on the truck so far, I've had to call Dennis a few times because I forgot how a couple things work. He gave me the right direction, Dennis knew what he was talking about, and I am happy as punch. And I love my truck. Thanks Dennis, thanks Russ Milne Ford. Ted Carrabia More

Excellent This dealer and dealership was super friendly, helpful, and knowledgable. I would 100% recommend to a friend. The experience couldn't have been any be This dealer and dealership was super friendly, helpful, and knowledgable. I would 100% recommend to a friend. The experience couldn't have been any better. FANTASTIC! More

Great, awesome, very pleased The staff at Russ Milne Ford is very helpful, thorough and persistent. My salesman Dennis Willard was very thorough and made it possible for me to dri The staff at Russ Milne Ford is very helpful, thorough and persistent. My salesman Dennis Willard was very thorough and made it possible for me to drive my new Fusion home. From my first encounter with him, to the test drive, and closing of the sale, he was very informative and helpful. Keep up the good work and teamwork. Thank you to all those that helped me at the dealership to achieve my goal, my new car. Would and will recommend this dealership to everyone. I am very satisfied and pleased with my experience at Russ Milne Ford. More