Russ Darrow Toyota of West Bend - Service Center

No Recall Resolution Service recall work led to no results. They are not willing to fix the recall on my truck but invited me to try “another authorized Toyota dealer.” Th Service recall work led to no results. They are not willing to fix the recall on my truck but invited me to try “another authorized Toyota dealer.” They then had me sign an authorization to release them from any liability their recalled Toyota part may cause. Unfortunate for them and Toyota they were not willing to help as I’ll be purchasing another commercial vehicle for my fleet in the next 12 months. More

I’m getting old...I guess. Waiting for my mini van and service worker on the other desk says the ‘f’ word out loud. Go to the waiting area and they have a rated mature movie on Waiting for my mini van and service worker on the other desk says the ‘f’ word out loud. Go to the waiting area and they have a rated mature movie on with two kids playing by the kid zone area. Classy. I just talked about professional in the workplace to high school students. I guess I should make my way here to. More

Maintenance 10000 mile Quick service and friendly. Got me in right away before my scheduled appointment, and it was done before I knew it. Mechanic did a great job. Quick service and friendly. Got me in right away before my scheduled appointment, and it was done before I knew it. Mechanic did a great job. More

Went in for recall they damaged my dash I went for for shifter recall which they had to remove my dash, they put my backup camera cord thru different spot in dash n cracked it .. u could see I went for for shifter recall which they had to remove my dash, they put my backup camera cord thru different spot in dash n cracked it .. u could see where it originally went More

A1 as always Great Service visit. Vehicle finished on time. They even washed it for me. I never have issues with this service department. They are always pleasant Great Service visit. Vehicle finished on time. They even washed it for me. I never have issues with this service department. They are always pleasant to do business with. More

Great, fast service. Have purchased a number of cars from Darrow, and have always had excellent service when needed. Service has generally been regular maintenance. We app Have purchased a number of cars from Darrow, and have always had excellent service when needed. Service has generally been regular maintenance. We appreciate the excellent service. More

Maintenance This dealership has all my records and has watched carefully on what I need and how everything is wearing on the car very helpful staff Respectfu This dealership has all my records and has watched carefully on what I need and how everything is wearing on the car very helpful staff Respectful fast and curtious More

Tire rotation Smooth and hassle free, I got in there and they walked me to the waiting room. Did what they said and it was all covered by our service plan Smooth and hassle free, I got in there and they walked me to the waiting room. Did what they said and it was all covered by our service plan More