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Russ Darrow Toyota of West Bend
West Bend, WI
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 785 reviews
February 24, 2023
May be great if you are using their financing, however when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up when I shared i was using my credit union the car suddenly was "sold". This occurred after a sales rep had contacted me 45 minutes earlier to set up a time for purchase. Everything was great until they couldn't make money off of my financing. To be sure it wasn't an oversight as they claimed I had a friend inquire about the car about an hour after being told it was sold. He was in fact contacted by someone from the dealer and told it was available. I repeatedly texted the salesperson with my concern and was ignored until offering to share my concerns in person. Mind you I had been in contact with them all week regarding the vehicle after driving on Saturday and arranged to complete the purchase on Friday once my previous car was sold. I will certainly never be back and will share my experience with as many people as i can More
by Frustrated and Lied To
Employees Worked With
Matthew Buettner
February 22, 2023
My experience was quick and painless. Travis and Justin were awesome. Travis explained everything so well, he went above and beyond for us. Thank you for the great experience! Travis and Justin were awesome. Travis explained everything so well, he went above and beyond for us. Thank you for the great experience! More
by Dstark53
Employees Worked With
Justin in finance, Travis Schubert
January 11, 2023
We purchased a used car with little hassle which we greatly appreciated. The staff were friendly, knowledgeable and professional. If I am in the market for another car I will definitely go to them fi greatly appreciated. The staff were friendly, knowledgeable and professional. If I am in the market for another car I will definitely go to them first….. More
by cluseau
Employees Worked With
Cole Lutz, Patrick Moschea
November 16, 2022
We came to Russ Darrow Toyota after finding a Sierra AT4 via Cargurus. Travis worked with us and had the truck ready to go for a test drive. After a successful test drive my wife decided that she liked it a via Cargurus. Travis worked with us and had the truck ready to go for a test drive. After a successful test drive my wife decided that she liked it and wanted to move forward with a deal. The dealership evaluated our trade and they agreed on the trade in request amount. It was a pleasure working with Travis and the whole process went smoothly. We came in for just a test drive but left with a "new to us" truck. I would have gave 5 stars but the dealership would not use our pre-approved loan status with our local credit union and insisted we use one of their preferred lenders. More
by Jason22
Employees Worked With
Danny Shutts, Travis Schubert
