Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
979 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 979 reviews
May 14, 2025
The steering column adjustment has an issue that I brought to the attention of the sales person before I ever put the car in gear after the purchase. I requested a call after I tried the non mechanica brought to the attention of the sales person before I ever put the car in gear after the purchase. I requested a call after I tried the non mechanical solution which was texted to me. It did not fix the issue. I am disappointed that I have heard from no one. More
by PAUL.KWIECIEN
Verified Customer
May 14, 2025
Matt and Mark stayed well beyond their hours and I'm very grateful they helped me get a new car. I wish I'd come in sooner to make it easier for them. grateful they helped me get a new car. I wish I'd come in sooner to make it easier for them. More
by Brad Schleif
May 11, 2025
Kept in touch well. Will only know the actual quality of deal in future based on the car’s durability and performance. Will only know the actual quality of deal in future based on the car’s durability and performance. More
by Sbaas@wtba.org
May 05, 2025
Scheduling was easy and the work was performed during the allotted time It was fine allotted time It was fine More
by Lisa@MuellerHeating.com
May 05, 2025
The service team at Russ Darrow Toyota in West Bend does a great job. Thanks for keeping my car in shape. a great job. Thanks for keeping my car in shape. More
by P McK
Employees Worked With
May 03, 2025
Very efficient service. I was out of there within 1 hr.. as told. The staff in front by the waiting area were very friendly and polite. Very good experience. I was out of there within 1 hr.. as told. The staff in front by the waiting area were very friendly and polite. Very good experience. More
by pmeyer.kmhs
May 03, 2025
Quick and easy. Had to see if car is leaking oil. Determined it might be a issue with the tech not possibly putting in enough oil on oil change Had to see if car is leaking oil. Determined it might be a issue with the tech not possibly putting in enough oil on oil change More
by SMITHMELANIE398
May 03, 2025
This was not good service for a oil change. The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all. Not sure if they talked to the tech about it and no apology was offered. More
by wenzelk
Employees Worked With
May 02, 2025
Everything went fine. They wanted to replace a filter, the car is only two years old? They wanted to replace a filter, the car is only two years old? More
by Robcle
May 01, 2025
The service staff is friendly and attentive. Also they don't try to sell me something I don't actually need. I'm very appreciative of that. Also they don't try to sell me something I don't actually need. I'm very appreciative of that. More
by leroy.schramm
