Russ Darrow Toyota of West Bend

Best Dealer in Town! Monte helped me from start to finish, went to another location just to get me the perfect car, just what I wanted! The process was quick, easy, no gim Monte helped me from start to finish, went to another location just to get me the perfect car, just what I wanted! The process was quick, easy, no gimmicks, no empty sales pitches. Went home in my dream car for a great price. Thank you! More

Extremely helpful and friendly! Wasn’t a big fan of buying a new car but my sales associate reassured me that I was doing the right thing. His name was Dave and I would recommend him Wasn’t a big fan of buying a new car but my sales associate reassured me that I was doing the right thing. His name was Dave and I would recommend him at Russ Darrow Toyota! 👍🏽 More

Fast and Friendly Travis was super easy to work with. He was not at all pushy and very honest. Super respectful and easy to work with. Felt like he knew us and thought Travis was super easy to work with. He was not at all pushy and very honest. Super respectful and easy to work with. Felt like he knew us and thought about our best interests. More

3 times something went wrong 2 times air filter hose was left off and 1 time oil filter was put on too hard it cracked and all my oil leaked out. 2 times air filter hose was left off and 1 time oil filter was put on too hard it cracked and all my oil leaked out. More

Speechless, unbelievable It was a long night. Car was clean and ready to go. They had pizza for customers and employees. They also had soda and balloons. It was a long night. Car was clean and ready to go. They had pizza for customers and employees. They also had soda and balloons. More

Helpful and friendly associates Staff were extremely friendly and helpful. Didn’t try to talk us into anything we didn’t want and didn’t try to push our budget. The wait was a little Staff were extremely friendly and helpful. Didn’t try to talk us into anything we didn’t want and didn’t try to push our budget. The wait was a little long for financing but they again were very accommodating. More

Excellent sales but disappointing service Sales person was great taking a very bad situation and turning it into a good deal trading in a truck service refused to repair. My 2007 Tacoma was p Sales person was great taking a very bad situation and turning it into a good deal trading in a truck service refused to repair. My 2007 Tacoma was part of the frame recall, but after the frame was replaced, there were numerous issues that were not resolved. Brakes and ABS system were not working and Service refused to fix, saying the truck was too old. Needed a reliable vehicle for an upcoming trip so had no alternative but to trade it in. On the way out the door to shop at other dealers, Dave did his best to get us a good deal on a trade in and keep my business. More

New Highlander Purchase Couldn't be happier. Travis Schubert did a fantastic job with the deal. We pulled up to browse a few models and Travis met us as we were exiting our c Couldn't be happier. Travis Schubert did a fantastic job with the deal. We pulled up to browse a few models and Travis met us as we were exiting our car. Warm, friendly and not pushy. We were looking at a new 4Runner and new Highlander. Test drove both and immediately bought a beautiful Highlander Limited Platinum model off the showroom floor. After saying how much we liked the color, Travis opened the showroom door and pulled it outside for us to drive. Justin was also great with our 0.9% financing. We got a lifetime warranted Simonize coat applied and drove the new car home the same day. Travis also gave us a very fair price on our RAV4 Trade-in. Recommend Darrow/West Bend and Travis to anyone looking for one of Darrow's models. More

Amazing service! I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and I love going to Russ Darrow West Bend! Their team is phenomenal! And customer service is unreal!!! Every time I walk in, they are so professional and courteous! I would definitely recommend them to everyone I know!!!! So grateful! Thank you to everyone who helped me out!! So thankful! More

Great experience We were greeted with a friendly and respectful staff, that went out of their way to help fulfill our wants and needs. The showroom was also tidy and c We were greeted with a friendly and respectful staff, that went out of their way to help fulfill our wants and needs. The showroom was also tidy and clean. The overall experience was pain free and low pressure. Would definitely come again. More