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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
785 Reviews

2700 W Washington Street

West Bend, WI

53095

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Showing 785 reviews

October 25, 2018

Excellent customer care The guys at Russ Darrow are some of the nicest guys you’ll meet. Yeah of course they want to make the sale, but they also try to make the experience a More

by Astroliz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
October 21, 2018

It was fine. I like the cars that we have bought there in the past. I like the convenience of dropping of my car and getting a ride to work. I like not having to More

by carguy,jane2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
Oct 24, 2018 -

Russ Darrow Toyota of West Bend responded

thanks for the great review!! danny shutts, gm

October 20, 2018

Very easy doing purchase. Professionals Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence More

by Toyota tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Schmal, Rob Hagan, Travis Schubert, Kayla Gagliano, Rob Martin
Oct 20, 2018 -

Russ Darrow Toyota of West Bend responded

Wow! Thanks very much for this kind review!! We really appreciate it!! Danny Shutts, GM

October 15, 2018

Repair on Camry Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give More

by amo56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg, Coty Becker, Seth A Tearney
Oct 16, 2018 -

Russ Darrow Toyota of West Bend responded

Very sorry to hear of this encounter. Certainly a communication breakdown somewhere and we will endeavor to be better going forward!! Thanks for bringing to our attention. We will be happy to extend the additional 50 dollars on your next visit!! Danny Shutts, GM 262-334-9411

October 09, 2018

Thorough and fair describes our dealing w/RussDarrowToyota Travis was sincere and thorough in his sales approach. Took his time and highlighted the many features of the Highlander! No pressure approach, very s More

by Happycarpurchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
Oct 10, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for this great review and your business!! We think Travis is awesome too!! danny shutts, gm

October 07, 2018

Top notch Never dealt with this dealership before. Wanted to stay local and they treated me right. First vehicle that I purchased where I felt extremely satisfi More

by Duke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in finance, Danny Shutts, Cole Lutz
Oct 08, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! we really appreciate this Duke!!! can't thank you enough!! Look forward to being your dealer going forward!! danny shutts, gm

October 05, 2018

2018 Camry purchase Very polite and accomodating sales professional. Explained thoroughly and patiently went over some of my repeated questions. I knew I made the right More

by Cat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
Oct 05, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for this review and your business!! very much appreciated!! danny shutts, gm

October 03, 2018

New car purshase. Daniel was very knowledgeable, not pushy and answered all of our questions. The whole experience was easy and would not hesitate to recommend Daniel More

by GPeterson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Daniel Martinez
Oct 05, 2018 -

Russ Darrow Toyota of West Bend responded

wow!! thank you very much...we really appreciate the great review and your business!! danny shutts, gm

September 29, 2018

Good service I drive an extra mile to get service for my the service guys explain everything to me with no hidden charges. I will continue to go and plan on purcha More

by JBONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coty Becker
Oct 01, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for the great review and your business!! danny shutts, gm

September 27, 2018

Excellent to work with I have worked with this dealership many times throughout the years. I bought a car there and have done most of my service there. The staff is friendly More

by BH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Travis Schubert
Sep 28, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! what a nice review..we can't thank you enough for your loyalty and business!! danny shutts, gm

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