Russ Darrow Toyota of West Bend

Black Friday Deal Superb service and great deal. Cole went above and beyond and sealed the deal. Justin made the financial process clear and concise. Thank you Cole and Superb service and great deal. Cole went above and beyond and sealed the deal. Justin made the financial process clear and concise. Thank you Cole and everyone at Russ Darrow. More

Stress-free experience After hitting a deer and totaling my car, Ralph was very helpful and made my new purchase quick and easy. After spending all day at multiple dealershi After hitting a deer and totaling my car, Ralph was very helpful and made my new purchase quick and easy. After spending all day at multiple dealerships, with no luck, we found the car I was looking for at Russ Darrow Toyota. We called to ensure the vehicles were actually there. We had two options and Ralph had both of them pulled up and running by the time I got there. I made my choice with no extra pressure or gimmicks that you usually expect to get from a salesman. More

Five star service department! Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner l Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner lined up for me when I arrived and got me in and out of there without any waiting around. While my vehicle was being worked on she kept me updated on the progress-excellent communication. The service technicians are knowledgeable and efficient as well. The work was done sooner than estimated and it was returned to me in much better condition than when I left it. I would recommend Russ Darrow West Bend to friends and family. More

personel Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what t Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what they recommend for now and possibly at future turn More

Exceptional experience! Great people, great products and service! This is the second vehicle I've purchased and each experience was no-pressure and quite pleasant. I highly Great people, great products and service! This is the second vehicle I've purchased and each experience was no-pressure and quite pleasant. I highly recommend Russ Darrow Toyota. More

Overall great selection, great service, Great sales rep (Travis). I would recommend this place to friends and family. We will keep coming back in the future! great selection, great service, Great sales rep (Travis). I would recommend this place to friends and family. We will keep coming back in the future! More

Great service again The Russ Darrow Toyota West Bend team did a great job again! We purchased our second vehicle from them today and they went above and beyond anything The Russ Darrow Toyota West Bend team did a great job again! We purchased our second vehicle from them today and they went above and beyond anything we had expected. We aren’t afraid to ask them tough questions about things we want and they are honest, upfront and try in every way possible to make things work. Travis was are sales associate and we chose to work with him again and we will continue to do so. He’s a hard worker and very easy to work with. I highly recommend Russ Darrow Toyota in West Bend! More

Warranty repair for recall. Terrible! $70 unauthorized char Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off earl Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off early, told no chance of it being completed that day even though they picked the appt time (it was a friday, so maybe they let their techs off even though appointments were scheduled). Was given a loaner car. Loaner car missing wheel center cap that wasn't listed on condition paperwork. Brought loaner car back, was charged $72, even as soon as I noticed it was missing I drove back that same day and showed them. When coming to pick up my vehicle was told I was not welcome ever again for service and to leave. Then I get in my vehicle and there are grease marks on the dash near the area where work was done. Parts guy Nick is awesome. Service Manager is a crook. Next time I am told that service will not be completed while I wait, I will reschedule. And no loaner cars ever again. Too bad it was this terrible to bring my car for the airbag replacement. Original airbag has maufacturing defect in that when it goes off it explodes and try to stick the occupants with shards of metal, so in the interest of safety I spent my time, gas money and 2 trips to this dealer for my safety and I am rewarded with BS charges. More

Amazing service! Quick and easy! My salesman was amazing! I wouldn’t buy a car from anywhere else but here! Just a great experience! Highly recommended! They have a huge selection of new and used vehicles! I wouldn’t buy a car from anywhere else but here! Just a great experience! Highly recommended! They have a huge selection of new and used vehicles! More