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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
785 Reviews

2700 W Washington Street

West Bend, WI

53095

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Showing 785 reviews

April 25, 2019

Exceptional service and incredible value I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowled More

by BrookeBornSells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moschea, Jesse Blanchard
May 07, 2019 -

Russ Darrow Toyota of West Bend responded

Brooke!! thank you so much for this great review and your business!! danny shutts, gm

April 24, 2019

Great sales team My mission was to purchase a new car with all the options that I wanted. The Darrow sales team set me up with the car I was looking for. Great job by More

by Ralph 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Cole Lutz
Apr 24, 2019 -

Russ Darrow Toyota of West Bend responded

Mr. Horst!! thank you so much for the kind words and great review!! your continued business and loyalt is sincerely appreciated!! danny shutts, gm

April 23, 2019

New Bob Although new, Bob did a great job yesterday making sure I had everything I needed and was comfortable. He did a great job helping me set up my new car More

by Db
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 07, 2019 -

Russ Darrow Toyota of West Bend responded

thanks so much for the kind comments and the wonderful review!! we think Bob will do great also!! danny shutts, gm

April 16, 2019

Amazing vehicle and great service This was by far our best experience at a dealership while looking for a mini van. No pressure and not bombarded. All our questions were answered and w More

by VanPeople
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Baertschy
April 15, 2019

Service Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Clemens
Apr 15, 2019 -

Russ Darrow Toyota of West Bend responded

Dave thank you very much for this great review and the kind comments!! it's great to know our guests have a great experience here as that is what we strive for everyday!! danny shutts, gm

April 13, 2019

Good, relaxed,informative We were looking to replace a suv and had done our research. Michael answered all of our questions and explained all of the new items with the 2019 mod More

by Janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin. Finance person , Michael Wagner
Apr 13, 2019 -

Russ Darrow Toyota of West Bend responded

Janet!! thank you so much for this review and kind words!! made our day!! danny shutts, gm

April 13, 2019

Quick and easy. Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an a More

by jacob.verhaalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coty Becker, Daniel Rouse, Rob Martin
Apr 15, 2019 -

Russ Darrow Toyota of West Bend responded

Jacob!! thanks very much for this great review and your buisness!! Danny Shutts, GM

April 04, 2019

Great deal, Great Service Stopped in to check out a car and got taken care of from Travis right away. Bought the car on the same day, took a few hours but we showed up by surpr More

by Dantestang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
Apr 04, 2019 -

Russ Darrow Toyota of West Bend responded

wow!! what a great review!! thank you so much for taking the time to give this review and the kind words about Travis!! yeah we think he's pretty great too!! danny shutts, gm

March 30, 2019

Good but kind of disappointing They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. More

by Tabby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Coty Becker, Daniel Rouse, Rob Martin
Mar 30, 2019 -

Russ Darrow Toyota of West Bend responded

thanks for the review...my apologies for the car wash...that thing sure is fickle!! we'd be happy to give you rain ticket and wash it anytime for you!! danny shutts, gm

March 29, 2019

Responsive. Helpful. I went to the dealership and told them what I wanted, and they got me the exact vehicle I asked for...model, color, options, the whole package. More

by tacomamike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Baertschy
Apr 04, 2019 -

Russ Darrow Toyota of West Bend responded

Mike we really appreciate this nice review and your business!! We think Cody is pretty great too!! danny shutts, gm

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