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Russ Darrow Toyota of West Bend
West Bend, WI
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 785 reviews
May 28, 2019
Thank you for the great experience yesterday!!! The team went above and beyond for us yesterday and it was much appreciated!!! Thank you again everything!! for the great experience yesterday!!! The team went above and beyond for us yesterday and it was much appreciated!!! Thank you again everything!! More
by Reed
Employees Worked With
Justin, Cole Lutz
May 15, 2019
Great Service Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Reco Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Recommend sales and service to people always! Thank you More
by Wendyh
Employees Worked With
Dan Domask Patti Schmeling , Danny Shutts, Rob Martin
May 13, 2019
Exciting Wanted a certain color certain options Russ Darrow WB found just what I was looking for and brought t it so I could buy local! Wanted a certain color certain options Russ Darrow WB found just what I was looking for and brought t it so I could buy local! More
by Nkenehan
Employees Worked With
Danae Behnke
May 07, 2019
Quick and Easy Great inventory- fast service. Every was made easy for us and we really appreciate it. Salesman Robert Burger even followed us home to get our car t Great inventory- fast service. Every was made easy for us and we really appreciate it. Salesman Robert Burger even followed us home to get our car title. More
by Kdsmith2010
Employees Worked With
Robert Burger
May 07, 2019
Liquids galore Everyone there was nice the entire time I was there. There is no need to bring any liquid to drink their whatsoever because they got coffee, sodas, ju Everyone there was nice the entire time I was there. There is no need to bring any liquid to drink their whatsoever because they got coffee, sodas, juice boxes the whole shebang. More
by A matt
Employees Worked With
Matthew Buettner, Danae Behnke
May 07, 2019
Good Experience I went in looking for a pre-owned second vehicle and was promptly greeted by Travis who listened attentively and found me two great options to test dr I went in looking for a pre-owned second vehicle and was promptly greeted by Travis who listened attentively and found me two great options to test drive. Both vehicles were great! I've worked with this dealership before and have always been satisfied. More
by lemrich511
Employees Worked With
Travis Schubert
May 06, 2019
Very helpful and friendly I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not fe I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not feel like I got screwed over. More
by Alyssa94
Employees Worked With
Justin and Dan Domask, Patrick Moschea
May 04, 2019
Consistent and Efficient I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than wh I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than what they should be. More
by tranthao
Employees Worked With
Coty Becker, Daniel Rouse
May 01, 2019
Great overall experience My sales representative Mike Wagner was easy to work with, had great knowledge of the Tacoma, and kept me up to date once my order was placed. The fin My sales representative Mike Wagner was easy to work with, had great knowledge of the Tacoma, and kept me up to date once my order was placed. The finance department ran through all documents quickly and fully explained them to me. In and out of there quickly. Thanks for a great experience and I love my new truck! More
by DMB
Employees Worked With
Michael Wagner
April 27, 2019
Great out of state used vehicle purchase! An incredible experience purchasing a used e my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying fro An incredible experience purchasing a used e my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying from out of state, I made several request of multiple photos and also requested him to test drive the vehicle for me, and try out all options as if he was buying it for himself. Travis went above & beyond my expectations (which I've been told by others is pretty high) and provided me with a multitude of photos and all kinds of information. He was very direct, transparent and most of all honest. I certainly expect a older used vehicle to have some imperfections, and I knew I was with the right salesman when he was sending me pictures of any imperfections no matter how small, just so that I would be aware of them. I was working with Travis over the phone for approximately a week while the vehicle was being prepped, some needed repairs made and a complete safety inspection by the dealership. Travis worked it out to secure the vehicle for me while I made my 5-hour drive so that it wouldn't be sold out from me prior to my arrival. It was also a very nice extra bonus that Travis set it up to send me off with a full tank of gas and a complete vehicle service! Can't say enough good, I would strongly recommend Russ Darrow Toyota, and make sure you ask for Travis! More
by Dave33
Employees Worked With
Justin Gersonde, Travis Schubert
