Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 785 reviews
August 27, 2020
Decent experience. Was NOT told our interest rate before we finalized everything and only found out after having to ask for it a few times. Sales man, Travis, was very nice and helpful. Financing was not as we finalized everything and only found out after having to ask for it a few times. Sales man, Travis, was very nice and helpful. Financing was not as helpful and willing to work with us. More
by Jcdesign4
Employees Worked With
Travis Schubert
August 24, 2020
Mgt at the dealership was outstanding as was Mark Bechler. I am good friends with Dan Shutts and he is a big reason we bought again fro Darrow Bechler. I am good friends with Dan Shutts and he is a big reason we bought again fro Darrow More
by Kelly
Employees Worked With
Danny Shutts, Cole Lutz, Mark Bechler
August 22, 2020
I was very pleased with the service on my vehicle. I was I was very pleased with the service on my vehicle. I was NOT pleased in that all people were not wearing masks. Made me very uncomfortable! I was very pleased with the service on my vehicle. I was NOT pleased in that all people were not wearing masks. Made me very uncomfortable! More
by cskaalen
Employees Worked With
Coty Becker
August 10, 2020
They listen , service department excellent. Sales guys understand buying new car not always fun. Respectful of my time. Got a great car at a good price. understand buying new car not always fun. Respectful of my time. Got a great car at a good price. More
by Omearak642
Employees Worked With
Michael Wagner, Danny Shutts, Coty Becker, Daniel Rouse, Rob Martin
August 04, 2020
Awesome Toyota west bend service department. All work completed on time. Great price. Will bring my car back for future service Sorry. Forgot name of person who helped me. He did awesome job. completed on time. Great price. Will bring my car back for future service Sorry. Forgot name of person who helped me. He did awesome job. Thank you More
by trek215
Employees Worked With
Daniel Rouse
August 03, 2020
mixed up appointment I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I w I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I went to the appointment, they couldn't find me. I had to come back 5 hours later. The service center said that the Google number wasn't correct. Why is someone answering your phone number as Russ Darrow West Bend and taking the time to confirm appointments for you. Wherever the problem is with the phone number, since you know about it, maybe you should fix it. At least you should have a way to annotate notes in your sytem for when a customer has a complaint. I would have never typed this review if you hadn't texted me asking to write a review. More
by Mannoonesees
Employees Worked With
I don't know, the names
July 24, 2020
Very friendly and knowledgeable about my questions. They finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better More
by Hazeldad
Employees Worked With
Daniel Rouse
June 23, 2020
Danny and Heather were very accommodating with our questions and requests. It was great that we could test drive a vehicle to make sure my back would be comfortable since I am very tall. questions and requests. It was great that we could test drive a vehicle to make sure my back would be comfortable since I am very tall. More
by Jsuekert
Employees Worked With
Danny Shutts, Heather Gagliano
