Russ Darrow Nissan of West Bend - Service Center

Johnny on the spot dealership Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done r Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done right. Don't feel price gouged like at most dealers; pricing very reasonable. Highly recommended. More

Gracious Hospitality The staff were very approachable during my visit . They went above and beyond to make sure I was being taken care . I would definitely recommend the s The staff were very approachable during my visit . They went above and beyond to make sure I was being taken care . I would definitely recommend the service center to anyone . More

Amazing Service I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the servi I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the service department for a quick diagnosis of the car issues and a fast repair to the vehicle. The timing on the repair ended up being less time then expected. I recommend seeing Patrick in sales if you are looking for a new vehicle he will make sure he puts you in the best fit car. Make sure you ask for Melanie if you go there she will make sure you concerns are heard and addressed as well as the store manager Glenn great conversation!! West bend location was well worth the drive for knowing that everything will be taken care of! More

Always friendly and accomodating Everytime I call to schedule an appointment for service work to be done on my car, they are so friendly and accomodating! I always feel welcome! Everytime I call to schedule an appointment for service work to be done on my car, they are so friendly and accomodating! I always feel welcome! More

Fast and courteous and thorough This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous to his co-workers who had their various roles. I was directed to a clean waiting area where I went to read a book. Someone came out and showed me how to operate the fancy coffee machine. After a half hour or so another person came out and explained the work performed and how it was billed. I came in with an online coupon which they applied. There was no attempt to over-sell, but the advisor suggested what might need attention on my next visit. Then I paid the cashier, walked over to the heated area where the vehicle was waiting (it was minus 7 degrees outside). They raised the door for me and off I drove. Altogether a good experience! More

It was very relaxing and very helpful. I came in without a schedule appointment and Melanie got me in with no problem she also gave me a free carwash. Thank you Melanie!! I came in without a schedule appointment and Melanie got me in with no problem she also gave me a free carwash. Thank you Melanie!! More

Question on my cars tires They were very helpful immediately upon my arrival. The got a technician to answer my question about the tires that I has a concern about. They were very helpful immediately upon my arrival. The got a technician to answer my question about the tires that I has a concern about. More

Excellent service I brought my vehicle here because I was having transmission issues. The service manager called my aftermarket warranty company to get everything cover I brought my vehicle here because I was having transmission issues. The service manager called my aftermarket warranty company to get everything covered. I didnt have to do it myself which other dealers told me I had to. I brought my car back and was put in a rental right away. I was able to pick my car up the next day! I couldnt believe how quick and efficient the whole process was! Everyone was was friendly and so accommodating! My car is like brand new now! Thank you guys so much! More

Excellence expected...and delivered. Went in for a standard oil change and rotation and was given exactly that and a complimentary car wash WITH interior vacuum! That gesture of going the Went in for a standard oil change and rotation and was given exactly that and a complimentary car wash WITH interior vacuum! That gesture of going the extra mile really means a lot to me. The waiting lounge is superb: up to date furniture/decor and stocked with complimentary drinks and snacks. Had some treats on the house while I waited. Everything was just right. More

Great Experience!!!!!! I went in for an oil change and inspection. All the workers that dealt with me were very kind and got the job well done! I love how big and clean this I went in for an oil change and inspection. All the workers that dealt with me were very kind and got the job well done! I love how big and clean this dealership is. They also have an awesome place to wait with free water, coffee, and snacks while your vehicle is being worked on. I will definitely be returning to Russ Darrow Nissan of West Bend! I love it!! More