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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.6
239 Reviews
Call Service Center (262) 429-8107

239 Reviews of Russ Darrow Nissan of West Bend - Service Center

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February 15, 2025

Awesome job getting me in and out! No appointment needed but should've done it. More

by GUDEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

February 15, 2025

Wonderful service. Easy to schedule. Wonderful service staff. Prompt and helpful. Very polite. Friendly and professional. More

by Kni00
Recommend Dealer
Yes
Employees Worked With
Roger
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Feb 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Always professional, friendly, informative, knowledgeable, and take care of my Nissan in a superior way. More

by esteegirl66.lw
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember their names but the service is great. I just had an oil change.
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Very professional and accommodating to there customers. Promp response to any questions or doubts that may show up in the procces. I highly recommend them. More

by ISLENO38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Brandon can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

Always helpful in person, sometimes hard to get them directly on the phone because of the darrow call center set up. More

by JENNIFER.L.SILSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Jennifer! We appreciate your business and look forward to helping you with any questions or future vehicle needs, please feel free to call us direct next time at 262.334.3333 Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

The service was great. Person behind the desk was wonderful. I also got there for my oil changes. More

by belms69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

you Had vehicle for 4 weeks, went to pick up on Friday, barely made it home brought back on Saturday. Talk to Brian for more information. Never in 50 years have I seen such bad service. You had to pull eng More

by Scott Coulthurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Service
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Feb 13, 2025 -

Russ Darrow Nissan of West Bend responded

Scott, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Kind people, fast service, clean lobby, job well done by all of the staff! I’d recommend More

by TKAUPLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 06, 2025

No car wash with service very disappointed my server was fine But the car wash more important More

by Jessica
Workmanship
Recommend Dealer
No
Employees Worked With
Christopher Rose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Russ Darrow Nissan of West Bend responded

Hi Jessica, I am glad the service was adequate very sorry you did not receive a car wash. Currently, we do not have car washes on site at our West Bend stores, but we do have a partnership with Tommy's Express Car Wash here in West Bend, and we'd be happy to get you some vouchers for free washes!. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

The team does a good efficient ion time and again. It is appreciated. See you again later this year. More

by JANEFOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in service
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jane, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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