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Russ Darrow Nissan of West Bend - Service Center
West Bend, WI
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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151 Reviews of Russ Darrow Nissan of West Bend - Service Center
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November 22, 2019
Knowledgeable service professionals, clean, inviting showroom, cozy waiting area and friendly employees. Sometimes being a woman in a dealership is intimidating so I love that there are female service a showroom, cozy waiting area and friendly employees. Sometimes being a woman in a dealership is intimidating so I love that there are female service advisors as well. More
by Billzgirl24
Employees Worked With
Taylor Lecher, Melanie Leinen
November 22, 2019
Great place and area to shop for cars. Really friendly staff, with a great customer service skills who go out of their way to greet and make your visit very comfortable and welcoming! staff, with a great customer service skills who go out of their way to greet and make your visit very comfortable and welcoming! More
by Chrisp123
Employees Worked With
Melanie Leinen
November 03, 2019
Fantastic service department. Extremely personable and attentive to details. They even worked with me and my busy schedule and overlooked rescheduled and subsequently missed appointment!!!! Thanks for attentive to details. They even worked with me and my busy schedule and overlooked rescheduled and subsequently missed appointment!!!! Thanks for understanding!!! More
by James
Employees Worked With
Adam Retzlaff
October 01, 2019
The customer service was great from the phone call to special ordering my alternator belt to the service for my truck . All in all very satisfied. special ordering my alternator belt to the service for my truck . All in all very satisfied. More
by Robert
Employees Worked With
Taylor Lecher
September 09, 2019
Fast and easy ise of online sscheduler for service Easy to schedule service, friendly staff. Only comment is when scheduled to pick up client, either be on time or call client. Most individuals do not Easy to schedule service, friendly staff. Only comment is when scheduled to pick up client, either be on time or call client. Most individuals do not work in an area where they can watch to see if car has pulled up. More
by Laurie
Employees Worked With
Danielle Hagen
August 25, 2019
Poor oil change experience Had my oil changed there and my oil filter blew off, I had to tow it there and it was a really big inconvenience. They had no clue how it happened a Had my oil changed there and my oil filter blew off, I had to tow it there and it was a really big inconvenience. They had no clue how it happened and They change my oil for free, but no compensation for my inconvenience. More
by Woody68
Employees Worked With
Adam Retzlaff
August 23, 2019
Great service The staff go out of their way to provide service on my VW even though not a VW dealer - appreciate that and friendly, helpful service staff so much!! The staff go out of their way to provide service on my VW even though not a VW dealer - appreciate that and friendly, helpful service staff so much!! More
by VW
Employees Worked With
Melanie Leinen, Danielle Hagen
August 22, 2019
Warranty service Danielle got me checked in quickly showed me where refreshments were . Didn’t have to wait long at all . Everyone I seen was very friendly . A+++++ Danielle got me checked in quickly showed me where refreshments were . Didn’t have to wait long at all . Everyone I seen was very friendly . A+++++ More
by jjansen048
Employees Worked With
Danielle Hagen
July 03, 2019
Service department is a joke I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an ear I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an early Friday appointment. My check engine light was on. I have a code reader so I already knew that it was a catalytic converter. Sure enough, they called me early Friday morning to confirm that and indicated that the repair would be about $1,000. I told them to proceed immediately because I needed the car back. They said they ordered the part immediately but unfortunately it wouldn't come in until Saturday morning. It's didn't. They called again and said it wouldn't be in until Tuesday. Great! I'm without my vehicle for the weekend. Oh well. Tuesday comes around and I call early to see when my car will be ready. "Oh, sorry. the wrong part came in. We had to reorder it. It will be here later today hopefully" Sure enough, it came in later Tuesday but sorry, we can't get it done any more today. It will be done tomorrow. So, I dropped the car off on Thursday for a fairly simple repair which almost any repair shop could do in 24 hours and it took them six days. Don't look for me at a Russ Darrow dealership again, either to buy or have a car serviced. More
by wsw555
Employees Worked With
Taylor Lecher, Danielle Hagen
June 18, 2019
Excellent hospitality The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. More
by Mschulteis
Employees Worked With
Melanie Leinen
