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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

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142 Reviews

142 Reviews of Russ Darrow Nissan of West Bend - Service Center

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January 30, 2020

Emission Testing She was so helpful with offering drinks and a free car wash, they are always efficient when I bring both of our Nissan vehicles in for regular oil cha More

by Letitsnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2020

Vehicle called in for recall and service campaign on air bag wanted to charge 800 and having the vehicle 3 days and apart would not fix for free when told this was a free service will be looking into this More

by livermorejean
Recommend Dealer
No
Employees Worked With
Taylor Lecher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Retzlaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2020

GREAT EXPERIENCE FROM START TO FINISH NO COMPLAINTSAND A GREAT EXPERIENCE FROM START TO FINISH. I WILL CONTINUE TO BRING MY VEHICLE AND BUSINESS TO RUSS DARROW NISSAN OF WEST BEND. More

by DMAYWORM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Lawler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Lecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Kay Behm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Loebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Retzlaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson, Randi Schueller
January 17, 2020

Walked in and was instantly greeted.. I made an appointment.. the service was prompt even though I was 20 minutes late. She offered a carwash and refreshments.. very nice kind and friendly! Keep More

by Casewilli
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2019

GREAT SERVICE EXPERIENCE MELANIE DROVE FOR OVER AN HOUR EACH DIRECTION TO MAKE SURE WE HAD THE PARTS NEEDED TO FINISH OUR REPAIR. WITHOUT HER HELP WE WOULD HAVE NOT BEEN ABLE More

by bpeppler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2019

I always have a great experience at Russ Darrow Nissan in West Bend!! Melanie is always very friendly and makes sure to make your experience as great as possible!! The service department is always very nice More

by kat_boelte
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2019

Purchased my Rogue here, great salesmanship and service support. Always friendly and accommodating for service appointments. Truly care about their customers. I'll be keeping my service needs here. More

by Elaine
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Dec 07, 2019 -

Russ Darrow Nissan of West Bend responded

Thx Elaine!!! We aim to please!!

December 03, 2019

Been here quite a bit lately for warranty covered repairs. Melanie has given me a shuttle ride home and has helped my figure out the super complex coffee machine (lol). She is a friendly face and ni More

by Jb3401
Recommend Dealer
Yes
Employees Worked With
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2019 -

Russ Darrow Nissan of West Bend responded

AWESOME!!! Thx for the solid review!!!

Dec 07, 2019 -

Russ Darrow Nissan of West Bend responded

Thank you for the positive review!!!

December 01, 2019

They're service is great and they really only do what is needed. I was able to sit in the lobby enjoy some coffee and work on my computer while they serviced my car. I could see everything they did through More

by mekayhs
Recommend Dealer
Yes
Employees Worked With
Taylor Lecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2019

Great Customer Support I had my vehicle serviced today and had a great experience. I was treated well and taken good care of. Overall 5 stars, keep up the good work! More

by andyplan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Lecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Retzlaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Russ Darrow Nissan of West Bend responded

Thank you for the GREAT review!!! We hope to see you again soon!!

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